Summer Student

3 weeks ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**J**oin us and make a lasting difference**

**Location**: On-site at 8100 Warden Avenue, Markham ON

**Duration**:Beginning of May to September 1, 2023

**Job Summary**:
As the Business Administration (BA) Summer Student, this position reports to the Manager, Business Administration within the BA Section of the Environmental Services (ES) Department, and assists directly with the water meter group to help support timely water meter maintenance and billing accuracies. The BA Summer Student will work closely with staff, contractors, to ensure that outstanding work orders are managed, documentation is accurate and fully updated, and customers are adhered to regarding their water meter maintenance.

**Key Duties and Responsibilities**:

- Work with staff to create and update existing documentation (process flows, work instructions, SOPs) pertaining to current operational practices
- Contact customers, perform follow-ups, to book water meter appointments with contractors
- Coordinate, perform follow-ups on open work orders with staff, contractors, to ensure team accountability and progress
- Assist with organizing team, departmental files, and converting to electronic as required
- Provide overall administrative support for water meter team, keeping in mind excellent customer service as priority
- Perform other duties as assigned, supporting both the team and departmental objectives

**Minimum Education and Experience Required**:

- Working towards relevant college/university degree in Business, Environmental Management, Public Administration, Engineering, or related discipline.
- Strong proficiency in MS Office Suite (Word, Excel, Visio), database (i.e. CRM) software.
- Previous customer service experience and interest in civil services preferred
- Fluency in additional languages is an asset

**Core Behaviours**:

- ** Service Excellence**: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to change and helps others through change.
- ** Teamwork & Relationship Building**: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- ** Communication**: Communicates in a clear, professional and respectful way; demonstrates active listening.
- ** Accountable & Results Oriented**: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation.
- ** Management & Leadership**: Demonstrates self-management, professionalism and engagement; leads by example

Summer student applicants must be currently enrolled in a full-time educational institution and must be returning full-time to school in September.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

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