Intermediate Business Analyst

2 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

You’ll join CIBC’s AAF Fraud Claims Team. As an Intermediate Business Analyst, you will be responsible for reviewing and analyzing fraud claims to ensure they are uploaded to internal systems with the appropriate fraud type so files can be assigned and investigated in a timely manner according to the Debit Code SLA. Review disputed fraudulent transactions in order to determine correct fraud type and department to action.. You will take appropriate actions to mitigate losses on suspected fraudulent activity by triaging, sorting and assigning files in a timely manner. You’ll maintain superior accuracy, multitasking and time management in dealing with reviewing a high number of Fraud Claims daily.- You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed- Fraud Review -Review confirmed fraud claims using knowledge of internal fraud systems and coding according to policies and procedures to mitigate fraud and minimize losses to CIBC & Simplii Financial. Ensure you review fraud disputes in an efficient and timely manner to meet productivity goals. Analyze and review fraud claims to identify correct fraud type and take appropriate action based on standard procedures and work with internal partners as needed.- Triage/Sorting - Triage incoming Fraud Claims from internal systems in order to sort and assign by fraud type in a timely manner. Mark all appropriate transactions as fraud and upload to SharePoint for assignment.- Reporting - Input correct fraud by updating the relevant databases to ensure correct outcome for each file assigned for investigation and prioritized.- Relationship Building - Work with AAF partners and CIBC / Simplii Financial partners to complete investigations to reach resolution when required. Work with CIBC frontline employees to validate and gather required information on suspected fraud activities to reach resolution.

Who You Are- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- Your influence makes an impact. You know that relationships and networks are essential to success.- You inspire outcomes by making yourself heard.- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS/COLT, PRM, IBCS, CRS / ICBS- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Analytical Review, Multitasking, Typing

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