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Health Research Interviewer
3 months ago
**Your Opportunity**:
**Description**:
The Health Research Interviewer is an integral member of the research and data collection team. Due to the important nature of the role, successful data collection is dependent on the quality of each interview conducted by the Health Research Interviewer. Upon start date all new employees must complete a thorough job and project specific training program. Primary Responsibilities Include: Contact and qualify respondents for each specific study according to established telephone surveying research protocols using telephone interviewing survey software (Voxco - Computer Automated Telephone Interviewing) Conduct interviews in a standardized manner while ensuring information is recorded accurately. Deliver questions in a uniform way when conducting interviews, while also acting in a professional and neutral manner. Provide help numbers to respondents as needed in addition to following protocols for unique interviewing situations. Maintain the security and confidentiality of all information collected from respondents. Be responsive to constructive feedback when monitored to improve interviewing techniques. Complete feedback forms to provide feedback on surveys, both from respondents and areas where HRI’s think improvements can be made. Mentor new HRI’s during training phase as assigned. Actively seek monitors, supervisors or managers regarding potentially difficult calls or situations. Assist with other projects as needed (Paper Surveys, Web Surveys).
- Classification: Research Interviewer
- Union: Exempt
- Unit and Program: Primary Data Support, Data & Analytics
- Primary Location: Northwest Centre II
- Location Details: As Per Location
- Employee Class: Casual/Relief
- FTE: 0.00
- Posting End Date: 01-MAR-2024
- Date Available: 11-MAR-2024
- Hours per Shift: 4, 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Evening, Weekends
- Days Off: Other
- Minimum Salary: $15.49
- Maximum Salary: $19.36
- Vehicle Requirement: Not Applicable
**Required Qualifications**:
**Additional Required Qualifications**:
As required.
**Preferred Qualifications**:
Previous call center, administrative or data entry experience. Experience in customer service. Understanding of generic confidentiality requirements for Health Research. Previous use of multi-line phone systems.
