Manager, Corporate Accounts

3 weeks ago

Regina, Canada Group Medical Services Full time

At GMS Health Insurance, we've been helping Canadians feel protected and live well for more than 70 years. We care about our customers, our community, and each other. We've also been named one of Saskatchewan's Top Employers for eleven years

Think you'd like to be part of a team that truly takes care of our customers, our communities, and each other? All in all, we're a pretty awesome bunch to work with

**Here's the role**:
We're looking for a self-driven account manager to play a pivotal leadership role in the strategic management of key clients. You will have ownership for successfully retaining and growing accounts, ensuring partnerships are mutually beneficial and delivering high value to clients. The role will require you to represent GMS externally with clients and advocate internally by working with supporting roles across the organization to provide collaborative solutions.

**Position Responsibilities**:

- Champion for the client and advocate internally for solutions required to drive increasing value for clients, collaborating with colleagues and internal teams to achieve underlying goals and objectives.
- Lead all aspects of the renewal cycle coordinating across internal and external stakeholders with a focus on expansion opportunities and growing value within the account.
- Develop a thorough understanding of the clients' position, their product/service, points of difference and competitive landscape. Proactively remain connected to the ever-changing market to access new opportunities and ensure all clients are engaged on a regular and effective basis.
- Design, implement and manage broker and 3rd party programs such as Broker compensation and rewards, Insurance Aggregators, Life Partner programs, onboarding of large clients etc. that drive growth and retention in line with GMS strategy.
- Manage the governance process with internal stakeholders (e.g. Customer Experience, Product, Underwriting, Customer Service, IT etc.) ensuring actionable customer feedback is provided to identify the health of each client group, business opportunities, overall satisfaction levels with the partnership and actions for improvement.
- Lead all client engagement activities, client input to products and services, feedback, and regular contact with decision makers (Client Executives, Committee Members, and leaders). Manage account issues with a proactive and collaborative approach.
- Manage and coach the internal team.

**Set yourself apart**

Here's the nuts and bolts of what we're looking for. Use these as a guide for how you can truly differentiate yourself from the competition.

**Impact & Influence**: Can you understand different perspectives and opinions while sharing yours in an open environment?
**Results Orientation**: Do you live to deliver high quality work to win over customers?
**Communication skills**: Can you communicate complex items in an easily understood manner to a diverse range of audiences?
**Planning and Organizing**: Do you thrive under pressure when there are multiple competing priorities and deadlines and find success?
**Customer Focus**: Do you approach problems from the customer's perspective?

**Your must haves**:

- Bachelor's Degree in a related field or equivalent combination of education and experience.
- Minimum of 5+ years' experience of business partnering, relationship management or accountability for management of large accounts.
- Strong communication and presentation skills.
- Sales motivated, team focused, and strong ability to collaborate with peers.

**Are we a fit?

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