Customer Solutions Analyst

2 weeks ago

Woodbridge, Canada 407 ETR Full time

Position Summary:
The Customer Solutions Analyst’s core responsibility is to be a customer experience and internal process expert. They are driven to improve the customer experience through all channels. The individual will complete customer data analysis, review, and recommended process efficiencies. They will support transformational initiatives and execute change management activities.

Duties and Responsibilities:

- Voice of the Customer survey feedback
- Support data to prepare business cases.
- Transactional (call volume reasons, website transactions etc.)
- Presenting your analysis in various forms (ex. Excel, PowerPoint, Tableau, infographic etc.) to share valuable information considered for business recommendations which will be used to:

- Make key business decisions.
- Determine the effectiveness of past and current initiatives.
- Support Management with coaching or employee recognition
- Build relationships and communicate frequently with members of the Customer Operations Team, other members of the organization, and occasionally people outside of the organization (ex. customers, consultants, etc.)
- Provide support for workshops. Example: Customer Journey Mapping
- Communicate with key stakeholders on a regular basis and respond to specific queries.
- Reporting of company initiatives and programs
- Develop and implement data analyses, data collection processes, visualization techniques, in order to identify gaps, patterns, trends, optimize data collection and analysis, and to provide the Leadership team with information that will help them make decisions.
- Provide suggestions and improve department processes.
- Analyze customer feedback and prepare reports. Perform tests, evaluate delivered changes and customer support services, and facilitate improvements.
- Contribute to the ongoing development and refinement of processes and methodologies.

Qualifications:

- Post-secondary education in a related field, such as Business Administration, data analytics
- Strong analytical skills with ability to collect, organize, analyze, and disseminate large data sets.
- Must have strong knowledge of MS Excel, Tableau, Power BI and CRM software.
- Experience in LEAN Methodology preferred.
- Exceptional business writing and verbal communication skills (including presentation skills)
- Ability to analyze customer data and interpret results.
- Assist in project planning, monitor project progress, and identify potential risks.

Our Offer
- 407 ETR usage (taxable benefit)
- Competitive salary, bonus structure
- Competitive vacation package
- Community culture
- Continued education budget
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:

- Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and
- SNC-Lavalin (6.76%).

Note:
_At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole._
- Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive._

  • Customer Solutions Analyst

    2 weeks ago

    Woodbridge, Ontario, Canada 407 ETR Full time

    Position SummaryThe Customer Solutions Analyst's core responsibility is to be a customer experience and internal process expert. They are driven to improve the customer experience through all channels. The individual will complete customer data analysis, review, and recommended process efficiencies. They will be support transformational initiatives and...

  • Customer Solutions Analyst

    4 weeks ago

    Woodbridge, Canada 407 ETR Full time

    **Position Summary** The Customer Solutions Analyst’s core responsibility is to be a customer experience and internal process expert. They are driven to improve the customer experience through all channels. The individual will complete customer data analysis, review, and recommended process efficiencies. They will be support transformational initiatives...

  • Support - Customer Support Analyst

    6 days ago

    Woodbridge, Canada Upstream Works Software Full time

    Who we are? At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering...

  • Support - Customer Support Analyst

    4 weeks ago

    Woodbridge, Canada Upstream Works Software Full time

    Who we are? At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering...

  • Support - Customer Support Analyst

    2 weeks ago

    Woodbridge, Ontario, Canada Upstream Works Software Full time

    Who we are?At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering...

  • Customs Analyst

    2 weeks ago

    Woodbridge, Canada Adidas Full time

    Purpose & Overall Relevance for the Organization: The Customs Analyst role will support NAM import, FTZ and/or export operations and compliance related activities. This position will work cross-functionally with the supply chain teams, as well as outside counsel, suppliers, software providers, logistics providers, and customs brokers to ensure compliance...

  • Release Analyst

    4 weeks ago

    Woodbridge, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Release Analyst

    4 weeks ago

    Woodbridge, Canada Litens Automotive Group Full time

    Who is Litens? We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Release Analyst

    4 weeks ago

    Woodbridge, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Release Analyst

    4 weeks ago

    Woodbridge, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Jde Business Analyst

    3 weeks ago

    Woodbridge, Canada Assa Abloy Full time

    JDE Business Analyst**Company: ASSA ABLOY Door Group Canada** **Reports to**: Vice President, IT and OM; Information Technology **Location**: Woodbridge, Ontario Canada The ASSA ABLOY Group is the global leader in access solutions. Headquartered in Stockholm, Sweden, ASSA ABLOY is comprised of over 150 companies in more than 40 countries, all part of the...

  • Credit Risk Analyst

    2 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Credit Risk Analyst Employment type: Full-time, Permanent Location: On-site, Woodbridge, ON **Credit Risk Analyst** REV Capital is seeking an Credit Risk Analyst to play a pivotal role in maintaining the financial stability and growth of our organization through managing complex accounts and conducting thorough risk assessments while ensuring...

  • Sales Analyst I

    2 weeks ago

    Woodbridge, Ontario, Canada Westlake Pipe and Fittings Full time

    SUMMARYAnalyst Sales role is to support the Manager Sales Analysis working on customer incentives, accruals and rebate analysis including program profitability and overall database management and related KPIs for the business. Drive meaningful analysis specific to sales through the business intelligence tool.DUTIES AND RESPONSIBILITIES May include, but are...

  • Financial Analyst

    3 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Financial Analyst Type: Permanent, Full-Time Location: Onsite, Woodbridge, ON **Financial Analyst** REV Capital is seeking a Financial Analyst to join our growing team! Reporting to the Director of Compliance, the Financial Analyst will analyze financial data to support decision-making processes. **About REV Capital**: REV Capital is the leading...

  • Release Analyst

    4 weeks ago

    Woodbridge, ON, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Release Analyst

    4 weeks ago

    Woodbridge, ON, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...

  • Group Systems Integration Analyst

    3 weeks ago

    Woodbridge, Canada Golf Town Operating Limited Partnership Full time

    Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, both Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside...

  • Customer Solutions Purchasing Coordinator

    3 weeks ago

    Woodbridge, Canada CRS Packaging Inc Full time

    We are looking for Dynamic, Energetic, Friendly person to handle our Customers and Suppliers. **Must be able to speak, write in English Fluently**. ** Experience in Customer service / Purchasing is an asset.** ** Customer Oriented, proactive attitude, multitasking skills** **Must have Good communicate skills** **Excel - Spread sheet skills are a...

  • Customs Coordinator

    4 weeks ago

    Woodbridge, Canada Straitlink Global Full time

    **About us** We are professional, agile, and our goal is to Hire a well rounded customs rater, analyst. Our work environment includes: - Modern office setting - Food provided **Position**:Coordinator **Reports to**:Managing Partner **Location**:Woodbridge, ON **Position Overview**: **Requirements**: - Bachelor’s degree required; Associate degree...

  • Release Analyst

    4 weeks ago

    Woodbridge, ON, Canada Litens Automotive Group Full time

    Who is Litens? We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company...