Product Manager, Ecommerce Fulfillment Experience

3 weeks ago

Toronto, Canada CT Corporation Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

We are seeking an experienced manager to join our Digital team. The **Product Manager, eCommerce Fulfillment Experience **will play a critical role in evolving the order pick up experience and customer communication journey in support of eCommerce order fulfillment by our store network; reporting into the AVP, eCommerce Fulfillment Experience. With a solid understanding of retail operations and industry practices, this team leads the design thinking and implementation of optimized fulfillment experience solutions for store staff and customers. The manager is laser-focused on creating a portfolio of best-in-class product experiences that fuel an enhanced omni-channel customer and brand experience.

New capability building is your strong suit. You have a strong command of process development, strategic analysis, and project management discipline. You’re ambitious and curious, balancing business acumen and technical understanding to drive agile delivery. You are a proven people leader, effective communicator, and can build strong cross-functional partnerships to drive collaboration and innovation. Thriving in a fast-paced environment, you network on all levels and work with a ‘design-thinking’ mindset continuously striving towards efficiency and smart user design.

**What you'll do**
- Develop, lead, and manage the execution of the _Order Pick Up & Customer Experience _product roadmap, working with cross functional teams to deliver on the strategic vision to be a market leader in eCommerce order turnaround and customer pick up experience
- Partner closely with Stores/Dealers, Store Operations, and Digital Product Managers to deliver on overall eCommerce fulfillment experience goals and KPIs (i.e. reduced cancellations, order turnaround time, customer NPS)
- Facilitate journey mapping sessions and consistently think end-to-end when building out features; you have a strong understanding of analytics and the ability to intimately work with data to determine actionable insights and make strategic recommendations
- When assessing a product opportunity, you know how to formulate the right business questions that should be asked, and then how to track down data that can inform a decision
- You understand technical and design trade-offs and can work with business and IT teams to find creative solutions that strike the right balance between speed and quality
- Manage and prioritize your roadmap and product backlog; monitoring and measuring performance of new solutions by understanding how stores and customers are engaging with your products through measurement and then recommending next best actions
- Manage, develop, and coach a high-performing team, while influencing others without direct reporting structure. You know how to motivate your team to push through challenges and deliver results.

**What you bring**
- Masters or Bachelors degree in Business, Digital/Technology, Engineering, or equivalent experience considered
- Strong retail and/or operational understanding; and/or experience developing new business capabilities, re-engineering processes, leading transformation and change
- Minimum 5 years of relevant experience in a fast-paced environment; proven leadership defining and implementing business roadmaps using agile and lean methodologies
- Inspiring people leader with track record for building high performing teams and inclusive culture
- Balance of business and technical acumen, with outstanding analytical and problem-solving abilities, providing great insights and recommendations
- An excellent communicator, with the ability to engage, influence, inspire cross-functional partners to drive collaboration and deliver results
- Background in Digital/eCommerce considered an asset

**#LI-RF1**:

- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada’s Best Managed Companies _. _
- To learn more about this team and the Canadian Tire

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