Data Center Customer Operations Technician Iii

6 months ago

Winnipeg, Canada Equinix Full time

Data Center Customer Operations Technician III
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

**Are you Interested in a new career in the Tech space? Do you want to learn how to Rack and Stack, build network cabling and run it in an organized, structured way? Then this opportunity may be for you**

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshooting and installing sophisticated circuits and custom installations.

**Responsibilities**
- Rack and stack customer equipment
- Read installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
- Install circuits requiring sophisticated fiber terminations
- Resolve work priorities from a ticketing queue and ensures adherence to commit times within standard operating procedures
- Troubleshoot switched / multiplexed / media converted circuits; escalate to, and work with, networking group, as needed
- Work with customers to troubleshoot issues
- Install/test/modify cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
- Maintain detailed written records of all work activity
- Participate in cage / infrastructure modification projects
- Complete all assigned training in a timely manner
- Support customer happiness through timely and detailed order execution

**Qualifications**
- 1+ year of work experience; experience with hand tools, troubleshooting, cabling preferred.
- High School Diploma
- You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation.
- 24/7 Operation - You are able to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, etc.

Equinix is an Equal Employment Opportunity and, in the US, an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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