Data Center Technician
4 months ago
Responsibilities:
- Monitor for alerts, provide troubleshooting, and resolve problems (including making notifications, and managing escalations, through defined procedures until a resolution is reached)
- Troubleshoot network problems and recommend corrective procedures, engage documented support processes, or execute required escalations
- Active involvement in the documentation of procedures and analyzing and recommending solutions to problems
- Responsible for cleanliness of data center and common areas
Qualifications:
- Familiar with monitoring and supporting network infrastructure with management or monitoring software and alarm systems
- Familiar with maintaining daily logs and generating reports
- Prior experience working well with different levels of peers is required
- Comfortable being an active team member, contributing to complex projects to gain experience, share ideas and suggest process improvements
- Work well under general supervision with increased latitude of independent judgement
Skills and Abilities
- Comfortable working within an environment with a high degree of ambiguity
- Professional verbal and written communication skills
- Prefers a proactive approach to problem solving with strong decision-making skills
- Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
- Strong ability to organize a daily, weekly, and monthly workload by priorities while staying adaptable
- Exceptional attention to detail
- Handles sensitive and confidential information with discretion
- Has a constructive desire to maintain a professional environment
- Maintains a positive attitude towards participation in shift turnovers for continuity of problem resolution or knowledge exchange
- In-depth knowledge of circuit board and computer equipment repair is a plus
- Running hardware diagnostics and replacing failing parts in a timely manner
- Documenting processes and keeping event logs
- General knowledge of crypto currency mining and Asic hardware
- Exceptional ability to work as part of a team, provide IT support, and resolve errors
- Ability to explain complex technical processes in simple language for general company staff
- Ability to keep up with advancements in technology
- Job will require physical activity such as lifting (up to 40lbs at a time), pushing, pulling, bending, transporting, sorting, piling, and stacking on a daily basis
**Requirements**:
- Valid driver's license (required)
Key Attributes:
- Happy and eager to learn
- We believe there is no substitute for a positive attitude
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Salary**: $19.00-$21.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
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