Team Lead

2 weeks ago

Langford, Canada Community Roots Support Services Full time

**About Community Roots Support Services**:
Community Roots Support Services is dedicated to fostering independence and community participation for individuals through Home Sharing and Individualized Support Service programs. Our committed team, alongside natural supports, empowers individuals to overcome challenges and achieve positive personal outcomes, enhancing overall well-being. We are deeply invested in contributing to an improved quality of life for our supported individuals.

**Position Overview**:
The Team Lead will provide leadership and guidance to the team of support workers who work within our Moving Forward Program. This includes service delivery, administration, and staffing decisions, as well as bringing all work performance feedback to management in order for proper follow up, and supervising case management and consultations. This role is pivotal in ensuring that all services are delivered in a respectful, efficient, and effective manner, promoting independence and enhancing the quality of life for the Individuals we serve.

**Key Duties and Responsibilities**

1. _Team Leadership:_ Provide strong leadership to a team of 10+ staff members, fostering a positive and collaborative work environment; ensure all team members understand and fulfill their roles and responsibilities.

2. _Staff Development_: Support the professional growth and development of team members through training, coaching, and performance management initiatives. Ensure feedback is brought to management for follow up. Address issues promptly and constructively. Participate in staffing decisions, including hiring.

3. _Program Oversight:_ Ensure adherence to organizational standards and policies including ensuring that services are person-centered.

4. _Client Support: _Collaborate with staff to assess individual needs and develop personalized support plans, promoting independence and community participation for clients.

5. _Quality Assurance:_ Monitor service delivery to ensure high-quality, person-centered care, and compliance with regulatory requirements and best practices.

6. _Community Engagement: _Represent Community Roots Support Services in the community, building partnerships and advocating for the needs of individuals receiving support services.

7. _Administrative Duties:_ Scheduling, procurement, new client intakes, record keeping, reporting, and other administrative tasks related to team operations, ensuring efficiency and effectiveness.

8. _Case Management:_ Supervise case management and consultations with CLBC. Ensure that all cases are managed effectively and that consultations are conducted professionally and respectfully.

9. Performs other duties, as required.

**Qualifications**
- Education and Knowledge_
- Bachelor’s degree in a related field, or combination of education and experience.
- Minimum of 3 years of experience in the support services sector
- Two years recent supervisory experience, preferred
- Valid First Aid Certificate
- BC Criminal Record Check Clearance
- Valid class 5 Drivers License and reliable vehicle (preferred).
- Clean Drivers Abstract

**Skills**:
1. _Leadership Skills:_ Ability to guide, motivate, and support a team effectively.

2. _Communication Skills:_ Excellent verbal and written communication skills to interact with team members, individuals with disabilities, and other stakeholders.

3. _Organizational Skills:_ Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

4. _Problem-Solving Skills:_ Ability to identify issues and develop effective solutions.

5. _Interpersonal Skills:_ Ability to build strong relationships with team members and Individuals we support.

6. _Administrative Skills:_ Proficiency in administrative tasks such as scheduling, record keeping, and reporting.

7. _Computer Skills:_ Proficiency in using computer software and systems relevant to the role.

**Abilities**:
1. _Empathy:_ Ability to understand and share the feelings of others, particularly individuals with disabilities.

2. _Adaptability:_ Ability to adapt to changes and work effectively in a variety of situations.

3. _Decision-Making:_ Ability to make sound decisions, even in stressful situations.

4. _Conflict Resolution: _Ability to resolve conflicts in a constructive and respectful manner.

5. _Cultural Competency:_ Ability to respect and understand the cultural and community norms of the Individuals supported.

6. _Resilience: _Ability to cope with and recover from difficult situations.

7. _Advocacy:_ Ability to advocate for the needs and rights of Individuals we support.

**Why Join Us**:
Community Roots Support Services offers a rewarding and supportive work environment where you can make a meaningful difference in the lives of individuals in our community. As a Team Lead, you will have the opportunity to lead a dedicated team, drive positive outcomes, and contribute to the overall well-being of our clients. We provide competitive compensation, professional

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