Client Service Rep 2
2 months ago
Job Overview
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
Essential Functions
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**:
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills
Aperçu du poste
Sous la supervision de ses supérieurs, il contrôle le processus de production des rapports et fournit des conseils et une assistance aux clients au quotidien ou en tant que spécialiste de produits/services spécifiques.
Fonctions essentielles
- Assure l’exécution du contrat selon les spécifications des rapports de base et de routine pour les clients définis.
- Examine les exigences en matière de données du client avec la ressource interne appropriée pour s’assurer que les produits livrables de base répondent aux spécifications du client, y compris en termes de rapidité et de qualité.
- Suit les protocoles de vérification des données IQVIA.
- Recherche, analyse et répond aux demandes des clients qui sont de nature courante.
- Fournit un soutien à l’équipe pour les réunions de service à la clientèle sur les sites des clients.
- Peut produire des études ad hoc sur demande.
**Qualifications**:
- Baccalauréat requis
- Deux (2) ans d’expérience de travail connexe requis
- Expérience dans un rôle IQVIA préféré et expérience pharmaceutique préférée
- Capacité à communiquer efficacement avec les différents niveaux de l’organisation (écrit et oral)
- Démontre de solides compétences en résolution de problèmes, en analyse et en service à la clientèle
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
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