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Customer Service Representative
5 months ago
**Position Title**: Client Services Representative
**Job Type**:Full-Time, Temporary (Until October 2024)
**Department**: Occupational Health
**Job Location**: Saskatoon, Saskatchewan
**Reports to**: Business Operations Manager
**Date Last Updated**:April 2024
**JOB PURPOSE**:
- Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
- The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.
**PRINCIPAL RESPONSIBILITIES**:
- Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
- Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
- Assists with projects including document preparation, marketing items and promotional pieces.
- Processing medicals documents during the e-filing procedure.
- In-clinic filing for all medical paperwork kept at the Saskatoon office.
- Books appointments and completes all accompanying documentation including processing payment for services rendered.
- On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
- Greeting and checking-in clients for appointments.
- While working at the front area, ensuring the entire area looks presentable at all times.
**KNOWLEDGE, SKILLS AND EXPERIENCE**:
- Successful completion of a business administration or medical administration certificate is considered an asset.
- Demonstration of a typing speed of at least 45 wpm.
- Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
- Professional demeanor over the phone and in person
- Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
- Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
- Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
- Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
- Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
- High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
- Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.
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