Product Owner I
2 months ago
430911BR
Product Management & Development
Toronto, ON
January 23, 2024
Hours
37.5
Workplace Model
Hybrid
Pay Details
Department Overview
TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.
The Customer Engagement Platform (CEP) is a division of TD Bank Group Technology that leads the development of business objectives in alignment with Next Evolution of Work (NEW) delivery execution framework. This team plays a critical role in supporting shared goals and driving value to TD business teams.
This role will report to the Sr Manager, Online Servicing, Run My Merchant (RMMB) Journey, with expected transition to reporting to the Sr. Manager, Customer Engagement Platform later in 2024. Online Servicing RMMB focusses on TD Merchant Insight (TDMI) product as the foundation for digital servicing of Merchant Solutions.
Job Details
The Product Owner 1 is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.
** Job Description**
**CUSTOMER**
- Partner with management to support the delivery of a product vision
- In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
- Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
- Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
- Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
- Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
- Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
- Manage delivery initiatives and oversee development team (pod) backlogs
- Proactively raise issues that impede the efficient delivery of customer-focused increments
- Responsible for defect management and prioritization
**SHAREHOLDER**
- Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
- Ensure on-going strategic alignment with senior management, providing feedback as appropriate
- Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
- Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
- Lead the submission and discussion on the Quarterly Business Review, with respect to their product
- Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner
- Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
- Actively coordinate and engage in risk, quality and/or business testing management
- Empowered to make product delivery decisions, escalating to senior management as appropriate
- Actively communicate to business, technology and senior management regarding product changes and backlog priorities
- Single point of escalation for development team, providing guidance and decisioning as needed
- Work cohesively with peers to reinforce Agile processes
- Compile performance metrics and share with relevant stakeholder
- Define the OKRs in partnership with numerous stakeholders across the organization
- Protec
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