International Student Support Specialist

1 week ago

Surrey, Canada Kwantlen Polytechnic University Full time

**Competition ID**:

- 3409

**Internal Closing Date**:

- June 7, 2024

**External Closing Date**:

- Open Until Filled

**# of Openings**:

- 1

**Pay Level**:

- 8 - BCGEU Pay Grid - $28.67 to $31.98 per hour

**Employment Type**:

- Temporary Full Time

**Workplace Type**:

- Hybrid

**Travel Frequency**:

- Occasional travel between campuses is required.

**Employee Group**:

- Support Staff (BC General Employees Union)

**Days of Work (BCGEU)**:

- Monday, Tuesday, Wednesday, Thursday, Friday

**Hours of Work (BCGEU)**:

- 8:30am-4:30pm

**Hours per Week (BCGEU)**:

- 35

**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW: International Student Support Specialist**

**EDUCATION AND EXPERIENCE**
- Successful completion of an undergraduate Diploma
- A minimum of two years of employment in a comparable, international-related position
- An equivalent combination of education and experience will be considered

**QUALIFICATIONS**
- Oral and written fluency in English and a secondary language in one of KPU’s target markets is required, such as: Hindi, Punjabi, Spanish, Mandarin, or another language consistent with departmental priorities. The language requirements for the open role will be specified in the job posting.
- Experience working in a post-secondary institution, preferably in an International department.
- Demonstrated understanding of Immigration, Refugees and Citizenship Canada requirements for study and work permits.
- Excellent communication skills, including ability to communicate complex ideas and understand customer needs and expectations while providing excellent customer service to an ethnically diverse population. Excellent cross-cultural skills and a proven ability to conduct oneself in a professional manner in a demanding, high stress, fast-paced environment.
- Demonstrated ability to work in a confidential setting and demonstrated good judgment in dealing with sensitive and confidential information
- Exceptional organizational skills and ability to work well under pressure and handle conflicting priorities in a fast paced environment with frequent interruptions
- Demonstrated knowledge of KPU programs and courses and demonstrated ability to keep up to date with credit, non-credit and continuing education offerings, admissions and registration policies, tuition fees, timetable changes, class cancellations, university policies, fees, immigration, registration, student medical insurance, etc.
- Proven aptitude for exacting and precise work with high levels of accuracy, including records management
- A solid understanding of international education systems and transcripts
- Proficiency with Student Banner or a similar student/client records-based system at an intermediate level. Demonstrated intermediate level of competency with Microsoft Office Suite(MS Word, Excel, Teams, Outlook), and SharePoint
- Ability to travel and/or work at various campuses.
- Ability to work evenings and weekends as needed.
- Minimum of 40 wpm keyboarding skills with a high degree of accuracy.
- Able to lift and carry materials up to 50 lbs.
- Possession of a valid driver’s license and access to a vehicle is required.

click here for a more detailed job description

**This is a temporary position with possibility of extension**

**Salary Information**

Annual salary increases are based on hours worked and anniversary dates

**Why Join KPU?**
- Recognized as one of B.C.'s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Competitive compensation
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan - College Pension Plan
- Extended Medical, Dental, Healthcare Spending Account, Sick Leave, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
- Professional Development Days: up to 10 days paid per year
- Maternity and parental leave top-up
- Generous vacation package
- Campus work environment, outdoor sitting areas and nearby walking trails
- Campus athletic and fitness centers with a variety of instructor-led classes
- Tuition waiver program - eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
- Inhouse training and development
- Networking and social events such as KPU Day, Holiday Social etc.
- Intercampus shuttle
- Access to automotive, horticulture, brewery and other programs’ services
- Clubs: Jeopardy, E-sports, Ted Talks etc.
- Library and B

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