Application & Tech Supp Spec 3

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**:32626

**Job Category**:Information & Technology

**Division & Section**:Shelter, Support & Housing Administration

**Work Location**:Metro Hall - 55 John St. Toronto, ON

**Job Type & Duration**:Full-Time, Permanent

**Hourly Rate and Wage Grade**:$38.37 - $42.03, TF0189, Wage Grade 11

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**:L79 Full-Time

**Eligibility List**
**_ _**will be established. For applicability and duration, see below.

**Number of Positions Open**: 2 Permanent Vacancies

**Posting Period**: 20-JAN-2023 to 03-FEB-2023

Reporting to the Supervisor, the Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Supports. This role provides onsite IT support to the City's various shelter locations as required.

**Major Responsibilities**:

- Schedules workload and sets priorities
- Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas
- Co-ordinates with internal & external groups on resolution of problems
- Participates in team projects and makes recommendations to enhance the quality and efficiency of support
- Provides inputs to the developments and improvements to current environment, policies & processes
- Acquires and disposes of hardware and software
- Configures network and server-related hardware and software
- Monitors and maintains access and security of data and infrastructure
- Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
- Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
- Advises security management & control teams on security-related technologies and access control alternatives
- Provides training to clients in use of technology
- Prepares documentation to facilitate transfer of knowledge
- Prepares statistics and drafts summary reports
- Supports the centralized management of access control
- Travels to off-site homeless shelter locations to provide client support

**Key Qualifications**:
***
- Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.
- Experience in IT client support functions, including: issues resolution and user training.
- Experience analysing, assessing and troubleshooting desktop software, hardware or network connection problems and configuring / troubleshooting mobile devices.

***

**You must also have**:

- Knowledge and understanding of systems and network hardware and software such as Novell Netware, Windows 7/8.1/10, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring) and HP, XEROX and/or Lexmark multi-function devices.
- Ability to resolve end-user support problems including software, hardware, network connection, printer, mobile device and PDA problems.
- Excellent organizational skills, oral and written communication skills and presentation and instructor/facilitator skills.
- Ability to develop training materials and provide user training.
- Knowledge of 3G/4G, LTE and later mobile communications technologies will be an asset.
- A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is asset.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

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