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Technical Customer Support Advisor

4 weeks ago

Winnipeg, Canada IntouchCX Full time

**About IntouchCX**

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

**IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.**

**About the Job**

**Making someone’s day is a rewarding way to spend yours.**

Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We’re looking for Technical Customer Support Advisors to join our team

Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

**As a Technical Customer Support Advisor, You Will**
- Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approach problems with flexibility and adapt your approach without compromising outcome

**As a Technical Customer Support Advisor, You Have**
- A High School diploma (or GED)
- One year of customer care experience (preferred)
- Stellar phone presence - people can hear you smiling
- Technical knowledge and expertise
- Experience in technical troubleshooting
- Experience using iOS, Smartphones, Tablets, and PC/Mac products
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
- A strong sense of professionalism exhibited by staying calm under pressure
- Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
- A performance mindset - you’re motivated by results and self-improvement
- A deep curiosity for understanding technology and a passion for continuous knowledge
- The ability to self manage and work independently
- The ability to do repetitive job duties, but an eagerness to take on more when needed
- Self-awareness to identify and navigate through challenges associated with the role
- Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

**Benefits of Working as a Technical Customer Support Advisor**:

- Work on site at our newest and largest campus in Winnipeg
- Flexible schedules
- **Competitive salary: $17.28 / hr**:

- Industry-leading benefits - Dental, vision, and health.
- Amazing career growth opportunities
- Fun on-site events hosted by our Employee Experience team

**Availability**:Full-time, (some shifts may depend on availability)
- IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Salary**: $17.28 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Work Location: In person