Operations Clerk,

6 months ago

Burnaby, Canada Loomis Express Full time

**POSITION: Operations Clerk**

**SHIFT: Monday to Friday, 15:00 to 23:00**

From deliveries to the Alaskan Gold Rush in 1905 through armoured cars to ground and courier service, the Loomis brand has a long history of providing Canadian clients with high quality domestic service.

Owned by TFI International, Loomis Express contributes to their annual operating revenue of over 5 billion dollars. As a national provider in the Courier sector, Loomis works in synergy with other TFI companies to provide excellent product delivery and client service.

**DUTIES & RESPONSIBILITIES**:

- Data entry duties and video monitoring responsibilities.
- Video encoding data entry - Real-time correction of parcel data for sortation purposes.
- Video monitoring - Tracking the real-time movement of parcels through the sortation system to prevent overload of conveyor equipment.
- Closely monitor up to multiple video feeds to detect any process flow issues affecting the sortation of parcels.
- Conveyor system status monitoring - Real-time monitoring of sortation system alerts and communications to the operations team in the warehouse.
- Assisting with the management of daily operational activities.
- Performing administrative tasks, such as answering phones, maintaining computer and manual filing systems, and preparing and maintaining operations documents and reports.
- Track customer complaint escalations
- Effective customer call handling and communications to ensure that escalated issues are handled quickly and effectively.
- Arranging and assisting with the onboarding of new employees.
- Assist in training new processes, policies, and job responsibilities.
- Update and keep current employee and Owner Operator files.
- Support coordination and maintain all paperwork for any injury or WCB issues.
- Keep current all Health and Safety Records/Minutes/Facility Audits
- Review and audit all invoices from vendors; ensure accuracy of work performed and review findings with Service Centre Manager/Area Director
- Assisting with scheduling of Heavy Equipment pick-up vehicles, staff, and customer requirements.
- Managing driver route dispatch calls.
- Daily face-to-face interactions with drivers regarding delivery and pick-up performance.
- Review Owner Operator invoices for accuracy
- Ensure all paperwork is current and up to date on company owned vehicles, including decals/tickets.
- Complete supply ordering and the production of purchase orders.
- Missort analysis
- Performs other duties as assigned.

**QUALIFICATIONS**:

- Proven ability to maintain confidentiality.
- Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
- Excellent interpersonal skills.
- Proven communication skills - written & oral.
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Manage multiple activities/deadlines/reports.
- Excellent typing skills - Speed and accuracy.
- Attention to detail and problem-solving skills.
- Ability to provide and receive constructive feedback.
- Ability to work efficiently as part of a team and individually, as needed.

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $43,254.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Work Location: In person

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