Casino Manager

3 days ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**

The Casino Manager supports Parq Vancouver’s mission of providing outstanding service by being friendly, outgoing and approachable to external customers of the casino and to our Associates and providing a superior level of service at all times. The Casino Manager’s main responsibility is to manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures; to ensure cash handling and financial reporting procedures are in compliance with FINTRAC, BCLC and Parq Vancouver.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**
- Maintain a constant and vigilant presence on the casino floor
- Assumes responsibility in the absence of the Executive Team and supervises and delegates tasks to all departments on the casino floor
- Demonstrate knowledge of and manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures
- Ensure that the company's assets and integrity are protected at all times
- Ensure cash handling and financial reporting procedures (AML) are in compliance with FINTRAC, BCLC and Parq Vancouver standards, policies and procedures
- Manage entire staff and staffing issues
- Focus on key drivers of employee engagement and guest satisfaction
- Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience
- Oversee and direct daily operations during designated shift, strictly adhering to established standards, policies and procedures, and the collective agreement
- Identify and communicate operational issues, and develop workable solutions in collaboration with fellow members of the Management and/or Executive Team
- Ensure Company customer service and integrity standards for all Associates are consistently followed and upheld
- Through delegation, direction and leadership, ensure that a high standard of game security, efficiency and customer service is maintained at all levels at all times
- Monitor the operations of all games and activities on the floor and report irregularities and/or suspicious activity accordingly
- Take an active and lead role in employee performance reviews and disciplinary issues
- Act as an effective representative of the Executive Team in all interactions with other departments of the Casino
- Sign and verify Slot Jackpot Cheques exceeding $10,000
- Verify player tracking results and sign verified win cheques
- Verify and sign Convenience Cheques
- When required provide cage verifications for large cash transactions
- Resolve all disputes with customers where the customer wants to escalate and speak with a Manager
- Other duties and projects as assigned

**QUALIFICATIONS AND EXPERIENCE**
- Must have over 5 years of casino gaming experience
- Casino Shift Manager experience is required; must have a minimum of 2 years
- Excellent communication skills, both written and verbal
- Strong leadership qualities with a high ability for conflict resolution, effective decision making and directing staff diplomatically
- Must have an understanding of key drivers of revenue growth, profitability and quality performance
- Demonstrated excellent customer relations
- Demonstrated ability to perform effectively in a team environment.
- Extensive overall gaming and operations knowledge in order to provide effective guidance and direction to Casino associates and managers
- Solid understanding of all games offered in the casino, as well as hospitality practices
- Flexible work schedule to accommodate needs of casino environment
- Immediate, creative and on-the-job problem solving skills. (the ability to define problems/issues, collect data (both empirical and anecdotal,) establish facts and draw solid conclusions
- Excellent computer skills with knowledge of MS Office, Windows and external gaming management systems (e.g. CMS, IVS, iTrak)
- Must be able to work a flexible schedule to include nights, weekends and holi

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