Retail Sales Consultant

4 weeks ago

Victoria, Canada Moores Full time

**Position Title: Consultant Reports To: Store Manager**
**Job Overview**
The Consultant is responsible for all aspects of the customer experience within multiple-businesses (retail, rental, custom, and omni-channel) within a store location. To be successful in this role the Consultant needs to support and positively impact a culture of customer-obsession, by being customer-ready and delivering a world-class experience each and every day. The Consultant is expected to engage as a member of a high-performing team through trust, commitment, and a focus on results. The Consultant must navigate through change in order to adapt to new programs in a timely manner and to achieve the expected outcome. In addition the Consultant will contribute to a healthy culture by working well with and demonstrating respect for colleagues at all levels and consistently contribute to a positive work environment.
**Essential Functions**
**Sales and Service**:

- Greet and interact with customers in a friendly and professional manner, including professional telephone courtesy.
- Assist all customers across all business types (rental, custom, retail, and omni-channel) in a timely and appropriate manner.
- Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials.
- Learn, retain and communicate information regarding features and benefits of all existing and new product.
- Continuously encourage and participate in team selling.
- Build a relationship with your customer from greeting through post-sale contact.
- Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals. Meet and maintain your own personal volume goal while maintaining an above average quality of sale.
- Improve your overall level of salesmanship by observing and critiquing the sales performance of your co-workers. This includes being open to constructive criticism by your teammates of your own personal salesmanship. Seek and respond to constructive feedback from your management team.
- Follow through on all promises made, problems discovered, rental and custom uncommitted orders and pick-ups, and/or special order requests for customers on a timely basis.
- When possible use tailors for all alteration fittings. When tailors are not available, be able to accurately fit the customer and provide recommendations for alterations.
- Follow the customer rotation as prescribed by management and good customer service.
- Get your manager on duty involved in all returns, exchanges and return for alterations.
- Demonstrate proficiency in performing basic alterations (plain bottoms and cuffs) and pressing customer garments.

**Operations**:

- Learn and demonstrate proficiency of all store operations systems, including but not limited to Oracle, POS, WFM and Loop communications, along with all operations processes and procedures.
- Comply with all procedures for collecting cash and negotiable documents (checks and credit cards), trial balances, stock counts, opening and closing preparations, and follow through with all paperwork generated from the register.
- Assist in conducting regular merchandise counts and stock counts as requested by your store management team. Report discrepancies to the manager on duty.
- Follow all operational procedures for shipping and receiving merchandise.
- Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards.
- Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks.
- Help monitor the security of all Company property. Report or document damaged or missing product. Assist in conducting merchandise stock counts as requested by your store management team. Report any discrepancies to the manager on duty.
- Practice effective store awareness. Report any theft concerns to the manager on duty and/or to your Regional Manager.
- Respond timely and appropriately to all requests and directives from the corporate office and your Regional Manager and Zone VP. Complete any other tasks assigned by the Store Manager, Regional Manager, or Zone VP.
- Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods.

**Team Based Work Environment**
- Adhere to all Company policies as outlined in the Employee Handbook and/or all Company practices and procedures.
- Maintain positive and professional relationships with your coworkers, helping them improve their performance and seeking their assistance in improving your own.
- Seek and respond to constructive feedback from your management team and always bring concerns and requests to their attention.
- Effectively participate as a member of a store team where employees are held accoun

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