Guest Service Agent

7 days ago


Banff, Canada Johnston Canyon Lodge & Bungalows Full time

**Position Overview**

The 2024 season will begin on May 11 and end on October 18.

**Perks for you**:

- We offer subsidized shared staff accommodation (room & meals)
- Family & Friends discount at Johnston Canyon Lodge and Bungalows
- Company Events
- Discount for restaurant meals and gift store items
- Commuters benefits
- Other financial incentives: tips program and performance bonus
- Located in the heart of a wildlife corridor and many hikes around
- We believe in working smart & having fun

**Key Responsibility**
- Greet guests upon arrival and Perform all check-in and check-out procedures
- Manage incoming online and phone booking inquiry
- Complete guests’ bookings, collect confidentially contact and payment information
- Post payments to guest accounts accurately
- Respond to clients’ requests /feedbacks in a timely and professional manner
- Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services
- Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures
- Provide helpful information about surrounding area and activities to do in Banff - Lake Louise and Bow Valley Parkway
- Perform other duties as requested by management

**Requirements**:

- Available from May 11 to October 18
- Provide your resume and cover letter
- Legally eligible to work in Canada
- Provide clean criminal records

Staff Accommodation available upon request and availability

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 4.5 months

Pay: $17.00-$18.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Application question(s):

- In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow.

**Experience**:

- Guest Services: 1 year (required)

Work Location: In person

Expected start date: 2024-06-07



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