Field Installation Service Technician

2 weeks ago

Waterloo, Canada Septimatech Group Inc Full time

_**Job Title: Field Service Technician**_

Septimatech Group Inc. was founded 30 years ago in Waterloo, Ontario. Septima is derived from the Latin word for seven, representing our seven founding employees. Septimatech, pronounced Sep-TEAM-a-tek, places the emphasis on team, which is the heart of our company. Our people champion continuous improvements for our Customers because we are passionate about innovation and delivering outstanding customer service.

Our seven guiding principles, values and beliefs are the foundation of our company (Be Committed to the Customer, Deliver Superior Quality, Act with Trust and Honesty, Do Business with Class and Dignity, Cooperate and Share Responsibility, Communicate Openly with Others, Take Leadership and Share the Excitement of Being Part of Septimatech).

Septimatech delivers productivity improvements for packaging lines and machines worldwide. We manufacture innovative, precision engineered solutions that provide repeatable, accurate adjustment for intuitive setup, operations, and maintenance.

Septimatech has had experiences of working with more than 300 types of packaging machines in personal care, home and fabric care, beverage, pharmaceutical and chemical industries. We are experts in overcoming challenges that threaten up-time, throughput, product handling and overall line performance.
- **Job Description Summary**:_

Under the direction of the Service Supervisor, the Field Service Technician will ensure high quality work,installations, and repairs to our products at customer sites. The Service Technician also helps our customers with training, maintenance, and trouble shooting SGI products. As a key contributor to the Service Team, you will play a crucial role in ensuring that we continue to deliver exceptional quality and craftsmanship in every project we deliver. Must be willing and able to work in and around machines and equipment. Must be willing and able to travel both nationally and internationally, be able to obtain and drive rental cars, possess a valid Canadian passport.
- **Responsibilities**:_
- Travel to customer sites to install SGI products. Responsible to meet customer’s needs during installations. This includes portraying a good image of Septimatech, solving production problems for customers and training the customer in the use of the supplied product.
- Work with Service Supervisor and Customer Service Coordinator to schedule installations at customer sites.
- Responsible for reviewing the Scope of Projects to ensure the customers needs and expectations are understood, and the proper tools and equipment are obtained before starting any installations.
- Responsible for providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action. This includes drawings and measurements and any recommendations for improvement.
- Responsible for completing all ISO documentation, reports, within the scope of the job including but not limited to, Customer Supplied Product / Non-Conforming material, Service Report, In field Action reports,expense reports, hazard assessment checklists and Customer Request Forms.
- Responsible for following standard installation procedures.
- Responsible for troubleshooting problems and modifying or fabricating parts as required at the job site either with or without drawings.
- Responsible to meet customer’s needs during installations. This includes portraying a good image of the Septimatech brand and Septimatech’s products.
- Schedule and conduct meetings for pre and post Service work.
- Provide clear communication with Customers, Engineering, Sales and other department heads.
- Work in compliance with the company’s Health & Safety policies and procedures, the OHSA and Regulations and any relevant Health & Safety legislation.
- Take special care at customer plants to meet their safety standards and have appropriate safety equipment in place for the job.
- In case of no customer safety regulations, Septimatech’s standards are considered to be the minimum requirement for safety and Septimatech’s policies are to be followed.
- **Key Qualifications**:_
- Minimum of community college degree or equivalent from two-year college or technical school; including a minimum of 4 years of related experience and or training; or equivalent combination of education and experience.
- Must possess a trade certification or equivalent with 3- 5 years’ experience in a machining environment. ie Machinist, Tool & Die, Millwright
- Must be able to manufacture parts on conventional mills or lathes.
- Experience with welding (Tig and Arc) is required.
- Must be able to read standard vernier calipers and micrometers in both Imperial and Metric systems.
- Strong communication skills. Ability to speak and communicate effectively before groups of customers or employees of organizations, to relay technical / mechanical data.
- The ability to read and interpret engineering drawings. The ability to u

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