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Application Specialist

4 months ago

Kitchener, Canada Waterloo Brewing Full time

**Job Title**:Application Specialist

**Reporting to**: Head of IT and Business Intelligence

**Office**: Kitchener (Hybrid)

**Job Summary**:
Do you have a passion for helping people solve problems and working efficiently? Do you want to learn more about the beer industry?

**Accountabilities**:

- Application Support (30%)_
- Responsible for ERP and replated subsystem administration and maintenance
- Troubleshoot and resolve routine issues with end users.
- Timely escalation of issues as needed with IT teams and vendors.
- Work closely with vendors and integrators to resolve complex issues.
- Assess performance of ERP system and recommend enhancements.
- Business Analyst (50%)_
- Facilitate and lead inter-departmental communication related to problems and understand business and technical goals and objectives.
- Review the existing business processes and makes recommendations for areas of improvement or automation.
- Work with developers and vendors to implement recommended solutions based on business requirements.
- Understand testing requirements and build and support test planning and execution to validate that solutions meet the business requirements.
- Execute EDI test scripts and validate import data.
- Build and execute support and go-live plans for developed solutions.
- Project Management (20%)_
- Direct all aspects of each project including planning, scope, schedule, budget, risks, issues, resources, communication, and deployment.
- Develop and communicate with internal/external teams all process changes and go-live plans.

**Skills for Success**:

- Puts people first, supports and actively helps others.
- Collaborative and inclusive when making decisions.
- Challenges respectfully, holds oneself and others accountable.
- Ability to build positive relationships across the organization.
- Takes personal responsibility for quality work delivered.
- Strong communication and presentation skills
- Fundamental analytical and conceptual thinking skills.
- Excellent planning, organizational, and time management skills
- Ability to project manage and work with large teams.
- Experience with end-user training

**Qualifications**:

- A bachelor’s degree in computer science, information technology, or a similar field
- Strong knowledge of Business Central or Dynamics 365
- Experience with ERP upgrades and/or migrations
- Basic Knowledge of EDI
- Aptitude to quickly learn new systems and technologies.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kitchener, ON N2B 3X9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business Central or Dynamics 365: 1 year (preferred)
- ERP upgrades and/or migrations: 1 year (preferred)
- Knowledge of EDI: 1 year (preferred)

Licence/Certification:

- degree in computer science, information technology (preferred)

Work Location: Hybrid remote in Kitchener, ON N2B 3X9