Dispatcher

6 days ago

Regina, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

**R&G Transport** is a member of the Seaboard Transport Group and has been a leader in the Saskatchewan transportation industry. R&G’s operating philosophy is directly aligned with the broader group’s Safe, Reliable and Professional operating standards. R&G has consistently excelled as a customer service based carrier and has twice earned Imperial Oil’s “Quality Carrier of the Year” award.

As part of a family owned group of companies the members of **R&G Transport** work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Dispatcher **based in **Regina, SK.**

**Why Choose R&G?**
- Competitive wages
- Comprehensive benefit packages
- Year-round, stable work
- Innovative organization, evolving and growing with the market

**Primary Duties and Responsibilities**:

- Maintain driver schedules and communicate any variances to management.
- Receive, verify, and log customer orders and dips in TMW system.
- Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
- Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information)
- Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
- Confirm that loads have been delivered ensuring the TMW System updated - all delays or changes are to be escalated to operations management.
- Report/record all safety and service incidents to Management.
- While on shift carry the designated phone and provide coverage for afterhours phone calls.
- Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
- Ensure that the assigned loads are confirmed with each of your drivers prior to end of day.
- Monitor driver vacation time, personal time and reset times; escalate concerns where applicable.
- Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW.
- Assist Operations team member(s) as required.
- Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet.
- Work as a team and assist co-workers on other dispatch boards to ensure success for the entire division.

**Qualifications and Experience**:

- Post-secondary education in a related field or equivalent work experience
- Previous experience and knowledge of ELD system an asset
- 2+ years’ experience in the transportation industry would be considered an asset.
- Previous experience in a dispatch position is preferred.
- Experience with TMW is an asset.
- Strong communication, organizational, and analytical skills.
- Proficient with Microsoft Office suite
- Ability to multi-task with a high level of attention to detail and accuracy
- Proven ability to deal productively and professionally with internal and external customers.
- Ability to multi-task and prioritize in a fast-paced environment.
- Ability to work in a team environment.

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