Welcome Centre Supervisor

3 weeks ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Position Summary:
Primary Responsibilities:

- Contributes to and participates in the implementation of new initiatives that support the strategic direction of the unit and university enrolment priorities for undergraduate admissions by keeping abreast of best practices, new developments, technology, and trends in the fields of recruitment and enrolment.
- Develops and manages on-campus and virtual programming that provides prospective students, applicants, and admitted students with opportunities to visit the University and/or engage with Student Ambassadors.
- Works with the Admissions and Recruitment Events Administrator for the organization of major on-campus events such as Open House, Study at McGill, etc.
- Plans, evaluates, reports, and makes recommendations on new initiatives or improvements to current programming in alignment with enrolment priorities and in collaboration with the Recruitment and Communications Managers.
- Develops appropriate measurement criteria to evaluate the effectiveness of Welcome Centre programming.
- Responsible for the recruitment, onboarding, supervision, workload distribution (including supervising the scheduling of hours and approving weekly time submissions), evaluation, and training of all casual hires for the Welcome Centre who assist in recruitment activities including but not limited to in-person activities (such as campus tours, Meet McGill,) and in support of online activities (such as webinars, drop-in sessions, and social media takeovers).
- Prepares student staffing estimates and projections to ensure that student and casual staffing needs are met for ongoing and new initiatives. With supervisor, determines necessary budget and casual hires based on needs.
- Uses the current recruiting software to plan, schedule, and track activities such as campus tours, virtual presentations, drop-in sessions, and 1:1 meeting hosted by Student Ambassadors.
- Liaises with representatives to ensure the McGill virtual campus tour offers an accurate and positive perception of the University to prospective students.
- Provides admissions, recruitment, scholarships, and student services information and supports the University's mission of academic excellence.
- Maintains good rapport with clients and staff within the unit and the University community by identifying needs and ensuring work is performed in accordance with established Enrolment Service goals and objectives and the University's overall mission.
- Participates and supports biannual recruitment trainings and takes part in professional development activities in order to remain well informed of University practices & programs, and ensures strong delivery of information, and support of our prospective students and their support networks.
- Participates in the planning of recruitment activities, suggesting improvements to the recruitment process to maximize the number of qualified applicants.
- Provides high level of customized and confidential customer service to ensure that the Welcome Centre responds to University and customer needs. Follows up with specific questions by referring potential students to the right resources at McGill.
- Troubleshoots, assesses, and resolves problems requiring specialized skills and technical knowledge.
- Provides advice to unit members on problem resolution, and when appropriate, informs supervisor.
- Responsible for the recruitment, onboarding, supervision and workload distribution of the Welcome Centre Assistant.

Other Qualifying Skills and Abilities:
Experience advising potential students on admissions criteria. Knowledge of the student life cycle an asset. McGill undergraduate experience an asset. Ability to support staff in their daily administrative operations. Proven experience organizing events or managing tour programs. Experience in the creation of dynamic presentations, an asset. Proven administrative and organizational skills, ability to prioritize, and multi-task accurately with attention to detail. Experience working in a PC environment using databases, presentation software, web tools, and Microsoft Teams. Experience with Slate a definite asset. Excellent interpersonal, communication, presentation, and writing skills. Proven ability to work autonomously and as a member of a team. Ability to work flexible hours, including evenings and weekends. Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.
- Minimum Education and Experience:

- Bachelor's Degree 1 Year Related Experience with Bachelor’s Degree / DEC III 3 Years Related Experience with DEC III
Annual Salary:

(MPEX Grade 03) $59,870.00 - $70,440.00 - $81,010.00
- Hours per Week:

- 33.75 (Full time)
Supervisor:

Associate Director, Recrui

  • Liaison Agent

    7 days ago

    Montréal, Canada Welcome Hall Mission Full time

    Number of positions: 1 Under the direction of the Supervisor - Food Warehouse, the Liaison Agent actively participates in tasks and transactions related to the preparation of the Saint Henri market, the preparation of food deliveries, food sorting activities, volunteer experiences, participation in the delegation of tasks to employees and their progress,...

  • Administrative Assistant

    6 days ago

    Montréal, Canada Welcome Hall Mission Full time

    Number of positions: 1 - **Contractual until March 29, 2024**: - Monday to Friday, 9am to 5pm - Full time, 37.5h/week - 22$/h **Primary Tasks and Responsibilities**: - Generate, receive, check and send timesheets (as directed by supervisor); - Maintain inventory, place orders and follow up on deliveries; - Follow up with companies and subcontractors...

  • Warehouse Worker

    3 weeks ago

    Montréal, Canada Welcome Hall Mission Full time

    Number of positions: 1 Under the direction of the Warehouse Supervisor, the Warehouse Attendant actively participates in the tasks and transactions related to the receipt and shipment of inventory while adhering to internal policies and procedures. The Warehouse Attendant also performs any other related duties and responsibilities as required by the role...

  • Superviseur de Centre D'appel/call Centre Supervisor

    6 days ago

    Montréal, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous travaillerais à notre bureau, situé à 1955 Ch. de la Côte de Liesse, Saint-Laurent, QC. Vous...

  • Maintenance and Collections Centre Supervisor

    5 days ago

    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Maintenance and Collections Centre Supervisor (2-year contract with the possibility of extension) Location : Industrial Ecopark at Salaberry-de-Valleyfield (100% On-Site) Work schedule: The Work schedule may involve working during the evenings and on the weekends. Position Summary: Under the...

  • Intervention Worker Projet Logement Montréal

    3 weeks ago

    Montréal, Canada Welcome Hall Mission Full time

    Number of positions: 2 Under the supervision of the immediate supervisor, the PLM Intervention worker intervenes with the beneficiaries placed in housing with the PLM network. The counsellor participates in the selection and reception of clients, conducts intake interviews, and evaluates their needs in order to accompany them in the various steps they will...

  • Intervention Worker Projet Logement Montréal

    3 days ago

    Montréal, Canada Welcome Hall Mission Full time

    Number of positions: 1 Under the supervision of the immediate supervisor, the PLM Intervention worker intervenes with the beneficiaries placed in housing with the PLM network. The counsellor participates in the selection and reception of clients, conducts intake interviews, and evaluates their needs in order to accompany them in the various steps they will...

  • Bilingual Supervisor, Call Centre-travel

    2 months ago

    Montréal, Canada Red Label Vacations Full time

    **Responsibility Statement**: Assists and develops agents to achieve Call Centre metrics and deliver excellent customer service. Act as backup to sell & service all incoming calls. **Key Results and Activities**: - Call out and follow up with agents on pending files - Send FTV’s to the agent that are issued and saved on the drive - Keep an eye on the...

  • Stewards Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23016040 **Job Category** Food and Beverage & Culinary **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Direct and assist Stewards in order to make clean up more...

  • Supervisor, Call Centre

    2 months ago

    Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: Responsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. Résumé du poste: Diriger le service des réservations (Europe et Amérique du Nord) et veiller à ce que les normes de productivité et du service à la clientèle soient...

  • Supervisor, Call Centre a La Carte Travel

    3 weeks ago

    Montréal, Canada Transat Distribution Canada Full time

    To continue to enlighten our clients’ days by the joy of travel, the team of Voyages à la carte is looking for a supervisor for its Customer Contact Center. The incumbent will assist A la carte Travel’s staff (travel consultants, operational support agents and technicians) while ensuring that high customer service standards are met and...

  • Junior Assistant

    2 weeks ago

    Montréal, Canada Centre universitaire de santé McGill Full time

    Organization description Le Centre universitaire de santé McGill (CUSM) est un centre hospitalier universitaire intégré, reconnu à l’échelle internationale pour l’excellence de ses programmes cliniques, de sa recherche et de son enseignement. Le CUSM a pour objectif d’assurer aux patients des soins fondés sur les connaissances les plus avancées...

  • Front Desk Supervisor

    7 days ago

    Montréal, Canada Hôtel Travelodge Montréal Centre Full time

    **Work place**: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2 **Status**:Full-time **Salary**: $23.00 per hour The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile...

  • Junior Assistant

    3 weeks ago

    Montréal, Canada Centre universitaire de santé McGill Full time

    **RESEARCH INSTITUTE OF THE MUHC** The Research Institute of the McGill University Health Centre (RI-MUHC) is a world-renowned biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine at McGill University. The RI-MUHC is...

  • Housekeeping Supervisor

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23063750 **Job Category** Housekeeping & Laundry **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Housekeeping Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23013310 **Job Category** Housekeeping & Laundry **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Housekeeping Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24031084 **Job Category** Housekeeping & Laundry **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Food and Beverage Supervisor

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23025180 **Job Category** Food and Beverage & Culinary **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Ensure staff is working together as a team to ensure optimum...

  • Food and Beverage Supervisor

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23016038 **Job Category** Food and Beverage & Culinary **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Ensure staff is working together as a team to ensure optimum...

  • Recreation Attendant

    1 month ago

    Montréal, QC, Canada Accor Hotels Full time

    Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. Fostering the health and wellbeing of our guests, visitors...