Manager, Client Engagement and Success

6 months ago

Ottawa, Canada Assent Full time

**Company Description** Summary**

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.
**Job Description** Position Summary**

The Manager, Supplier Engagement at Assent is responsible for leading a team dedicated to enhancing the Supplier-Customer relationship by acting as trusted advisors and educating them on regulatory compliance and quality data submission. This role involves daily interaction with suppliers and clients, strategic team development in communication and problem-solving skills, and oversight of operational effectiveness. The manager collaborates closely with senior management to refine service delivery methods, ensuring optimal team performance and fostering a culture of innovation and efficiency within the Supplier Success team.
- Establish the foundation of the Strategic Supplier program to optimize the experience of suppliers, and convert to potential Assent customers.
- Oversee the daily functions of the Strategic Supplier Engagement team, ensuring efficient management of business operations.
- Monitor and analyze business KPIs to identify trends and insights, facilitating strategic decision-making.
- Conduct capacity planning to effectively prioritize, manage, and allocate team resources.
- Lead performance management efforts through regular feedback, recognition, and development plans for team members.
- Drive innovations and enhancements in business processes and workflows to improve overall quality, efficiency, and productivity.
- Coordinate weekly team meetings and bi-weekly one-on-one sessions; act as a point of escalation for Strategic Supplier issues, ensuring thorough investigations and resolutions.
- Update and create work instructions and processes; identify training needs and provide targeted training to new and existing team members.
- Recruit, mentor, and cultivate a high-performing team that delivers a premier supplier experience.
- Foster a cooperative, productive, and service-oriented environment within the Supplier Success team.
- Engage with all related teams within the Professional Services department to bridge training gaps and enhance process understanding.
- Evaluate and enhance the team's capabilities in executing tasks and managing projects.
- Stay updated with regulatory changes and ensure compliance with corporate security policies.

**Qualifications** Your Knowledge, Skills and Abilities**

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
- Possess exceptional oral and written communication skills in English, with a high degree of professionalism, maturity, and emotional intelligence, capable of concise and tactful interaction across diverse groups.
- Bring a minimum of 5 years of progressive, customer-facing experience preferably within a SaaS environment, at least 3 years leading a team. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.
- Hold a university degree, college diploma, or postgraduate certificate in Business or a related field.
- Mentorship skills, ability to successfully transfer knowledge and skills to developing team members;
- Passionate interest in supporting the development of others, and the ability to provide feedback and guidance

**Additional Information** Life at Assent**

**Wellness**:We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

**Financial Benefits**: It’s not all about the money - well, it’s a little about the

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