Service Consultant

2 weeks ago

Markham, Canada HSC Holdings Inc Full time

Our **Volvo of Unionville**, luxury dealership is looking for a Service Consultant to join our amazing team

**Job Purpose**

The Service Advisor sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

**Responsibilities**
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership’s guidelines.
- Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
- Greet and accommodates walk-in customers promptly; provides timely, friendly professional service.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
- Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns.
- Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; assists in diagnosing vehicle problems.
- Estimate cost and completion time/settles customer accounts.
- Consult with the Technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
- Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
- Keeps the customer abreast of estimates and communicates with the Department Manager on warranty decisions.
- Advise the customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
- Test drive the vehicle with the customer as needed to confirm the problem and refers to test Technician.
- Looks into customer history; inspects vehicle and recommends additional needed service.
- Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Obtain customer’s signature on repair orders and provides customers with a copy.
- Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
- Review the invoice details with the customer.
- Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- Organize the logistics of customer service vehicles and insurance for the customer.
- Call all customers after the work to ensure satisfaction.
- Understand the customer service measurements within the brand network.
- Maintains a professional appearance at all times.
- Provide required work to the shop using correct labour and completion times.
- Promote accessories sales.
- Ensure invoice is paid promptly.
- Ensure that the work area is kept clean.
- Performs other tasks, based on management requirements and instructions.

**Qualifications**
- College Diploma or University Degree.
- Experience in the automotive industry.
- Exceptional customer service skills.
- Working knowledge of CDK and/or Reynolds software systems and MS Office Suite.
- Good numeracy skills, and sound analyzing skills.
- Strong attention to detail.
- Strong interpersonal skills.
- Proven organizational skills.
- Excellent customer service skills: both written and verbal.
- Valid Ontario G Driver’s Licence.
- Clear Driver’s Abstract.
- Personal Attributes
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Benefits**
- Flexible Hours.
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**APPLY FOR A REW

  • Service Sales Consultant

    Found in: Talent CA C2 - 1 week ago

    Markham, Canada KONE Full time

    Are you ready to make your next career move to join our teamand manage your own local service operations as our Service Sales Consultant for KONE in the Greater Toronto Area?Have you built and developed professional customer relations through excellent customer service?Does learning and sellinginnovative technological solutionsexcite you?Do you have the...

  • Member Services Consultant

    1 week ago

    Markham, Canada CAA Club Group Full time

    **About Us**: As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel...

  • Asd Consultant

    5 days ago

    Markham, Canada Kinark Child & Family Services Full time

    **Job Description**: Our standard terms and conditions of employment include a work arrangement of being in the office 5 days a week. Kinark has recently introduced a new benefit that gives employees the opportunity to work their role in a hybrid or fully remote arrangement, as assessed for their position, for those who wish to opt-in for this benefit. The...

  • Education Consultant

    2 days ago

    Markham, Canada Elite Alliance Services Inc. Full time

    We are looking for a Education Consultant to support our team in the GTA. They’ll generate business and clientele for our services by being the face of the personal connections we create for our customers. We are looking for someone who can network to generate referrals and contribute to our marketing content. The successful applicant should have...

  • Sales Consultant

    1 week ago

    Markham, Canada Chartwell Full time

    The Sales Consultant role at Chartwell Retirement Residence is an exceptional opportunity for an enterprising, self-directed Sales professional who brings demonstrated experience in sales, a sense of urgency and a drive for results, and who genuinely enjoys interacting with seniors. **The responsibilities of this position include but are not limited...

  • Skincare Advisor

    Found in: Talent CA C2 - 1 week ago

    Markham, Canada Sephora Full time

    : Regular The Skincare Advisor (Consultant) is a product expert, providing friendly, professional and knowledgeable service to all clients, while expressing and elevating his/her artistic abilities. They provide clients with make-up applications as required, suggest possible routines and build their basket with complementary products and tools. ...

  • HR Consultant

    Found in: Talent CA C2 - 1 week ago

    Markham, Canada Max PeopleHR Full time

    Description About Us We’re not your typical HR and Employment Law Consulting Firm. We’ve got the smarts when it comes to our craft, but we’re on the lookout for that business-savvy extraordinaire Human Resources Consultant to work with diverse clients and shape the future of their HR strategies. At MaxPeople, you'll have the opportunity to...

  • Employment Consultant

    1 week ago

    Markham, Canada Job Skills Full time

    **Employment Consultant** **Full-time Opportunity** **York Region** **Who we are**: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community. **What we need**: Results-driven individuals who: - Are inspired by helping people achieve their employment goals - Have...

  • Business Management Consultant

    2 days ago

    Markham, Canada Extendicare Canada Full time

    Reporting to the Vice President LTC Operations for managed homes (Extendicare Assist), the Business Management Consultant is a key member of the team focused on growing the Extendicare Assist client base and offering additional value to existing clients. Accountabilities - Create compelling proposals for consulting services and outsourced management...

  • SAP Consultant

    Found in: Talent CA C2 - 1 week ago

    Markham, Canada PeopleToGo Full time

    Job Title: SAP (Technical or Functional) ConsultantLocation: Toronto, Montreal, Regina, CalgaryType: Contract. Our clients are seeking experienced SAP Consultants  (Technical or Functional) for upcoming implementations of SAP.  SAP expertise in the following modules is of interest: CRM, HR, FI/CO, MM, SD Modules; ABAP programmingRole-Working in a...

  • Senior Security Consultant

    Found in: Whatjobs CA C2 - 2 hours ago

    Markham, Canada Randstad Digital Full time

    Senior Security Consultant (Contract Position) Number of Positions: 1 Filled: 0 Duration: 8 months Location: Markham, ON, CA Must be eligible to work in Canada Hybrid position, 2 days in Markham office Roles and responsibilities: As the Lead Consultant, Security Advisory Service (SAS), this role will primarily involve reviewing, and where required,...

  • Senior Security Consultant

    Found in: Appcast CA C2 Glassdoor - 2 hours ago

    Markham, Canada Randstad Digital Full time

    Senior Security Consultant (Contract Position)Number of Positions: 1 Filled: 0 Duration: 8 monthsLocation: Markham, ON, CAMust be eligible to work in CanadaHybrid position, 2 days in Markham officeRoles and responsibilities:As the Lead Consultant, Security Advisory Service (SAS), this role will primarily involve reviewing, and where required, conducting...

  • Director, Kyndryl Consult Partner

    Found in: Talent CA C2 - 2 weeks ago

    Markham, Canada 1110 Kyndryl Canada Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Building Science Consultant

    3 days ago

    Markham, Canada BGIS Full time

    **Who We Are** **Summary** The **Building Science Consultant **will be an active technical specialist and resource for the building science and restoration consulting practice, focused on building envelope and restoration projects including exterior wall assemblies, roofing replacements, building upgrades, pavement assessment and design, etc., which will...

  • Sales Consultant

    17 hours ago

    Markham, Canada Rejuuv Medi Spa Full time

    **About the Company** Rejuuv Medi Spa is a leading medical spa clinic in Toronto, Canada. We currently have 3 clinics in the GTA. Our team of specialized professionals is trained in the most advanced technology while providing the highest level of service. At Rejuuv Medi Spa we pride ourselves on our unique client-centered approach which provides our...

  • Consulting Advisory Delivery Consultant

    7 days ago

    Markham, Canada IBM Full time

    IntroductionJoining the IBM Technology Expert Labs teams means you'll have a career delivering world-classservices for our clients. As the ultimate expert in IBM products, you'll bring together all thenecessary technology and services to help customers solve their most challenging problems.Working in IBM Technology Expert Labs means accelerating the time to...

  • Consulting Advisory Delivery Consultant

    7 days ago

    Markham, Canada IBM Full time

    IntroductionJoining the IBM Technology Expert Labs teams means you'll have a career delivering world-classservices for our clients. As the ultimate expert in IBM products, you'll bring together all thenecessary technology and services to help customers solve their most challenging problems.Working in IBM Technology Expert Labs means accelerating the time to...

  • Consulting Advisory Delivery Consultant

    7 days ago

    Markham, Canada IBM Full time

    IntroductionJoining the IBM Technology Expert Labs teams means you'll have a career delivering world-classservices for our clients. As the ultimate expert in IBM products, you'll bring together all thenecessary technology and services to help customers solve their most challenging problems.Working in IBM Technology Expert Labs means accelerating the time to...

  • Group Insurance Consultant

    6 days ago

    Markham, Canada AGA Assurances Collectives Full time

    Hybrid work - Growth opportunities - Salary range : between $63 400 and $79 000 Reporting to the Director, Consulting, the Group Insurance Consultant will serve clients, including by presenting renewal conditions, holding training meetings and information sessions and paying courtesy visits to support group leaders with problem solving. The incumbent will...

  • Consultant, Advisors

    Found in: Jooble CA O C2 - 4 days ago

    Markham, ON, Canada SEPHORA Full time

    Store Name/Number: ON-Markville (0584) Address: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) Full Time/Part Time: Part Time The Skincare Advisor (Consultant) is a product expert, providing friendly, professional and knowledgeable service to all clients, while expressing and elevating his/her artistic abilities. They provide clients with...