Assistant Branch Manager

2 weeks ago

Mississauga, Canada Meridian Credit Union Full time

**Who we are**:
Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians.

At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get everything they want from their money, and their lives

Find our story here: About Meridian

**Our Retail Banking Practice**:
At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven value proposition to our Members.

We have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”. We deliver Advice based banking, providing tools that reduce complexity, offering information, and motivating our Members to reach their overall financial goals.

We thrive through our growth mindset - being adaptive, resilient, resourceful and creative. Our teams seek and receive feedback to continuously improve, learning from successes and mistakes. We are collaborative, highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion.

Our Retail teams work alongside our partners and align financial strategies and activities to support our Members holistic financial growth - Wealth, Small Business, and Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

We are driven by delivering an exceptional Member Experience and thrive within the changing landscape of the financial services industry.

**About this role**:
The Assistant Branch Manager, Retail Experience is responsible for supporting Leadership and guidance to a team of financial services professionals while supporting Meridian’s mission statement. This will include an understanding of branch operations, lending, deposits, investments, wealth, small business and Member Experience while ensuring both security and safety in accordance with Meridian’s strategic objectives. In addition to the above responsibilities, the Assistant Branch Manager must have a passion for Member service, ensuring that Meridian maintains its tradition of exceeding Member expectations.

As a member of the Retail Experience Team, the Assistant Branch Manager in conjunction with the Branch Manager will influence and execute the business plans for their branch. This role will oversee the implementation of business goals and objectives for Retail banking operations and be accountable to achieve them through the Leadership of their team. The individual will build, lead and coach a team focused on elevating Meridian’s Member Experience and achieving annual sales and experience objectives.

The Assistant Branch Manager with Branch Manager support will be responsible for the growth of Meridian’s portfolio by promoting Meridian’s profile and expanding our local market share. This role will be accountable to deliver on the Member Experience by “Bringing the Member Experience to life”. This will include identifying partnership opportunities within their local community and support their team in ensuring they act as brand ambassadors in the Community.

The Assistant Branch Manager will work alongside and align financial strategies and activities to support Meridian’s internal business partners - Wealth, Small Business, Mobile Mortgage Specialists and approved external partners to ensure value added delivery of Member centric products/solutions.

This role is ideal for individuals who aspire for Branch Leadership, understand and thrive within the changing landscape of the financial services industry.

**What you’ll do**:

- Employee Experience_

**Leads and develops an engaged team aligned to key business drivers and delivering on outcomes**.
- Unleashes the ability of each person on the team through coaching to improve performance, solve problems, and grow careers.
- Builds on people’s strengths
- Demonstrates openness to new ideas
- Facilitates open dialogue where all are included
- Demonstrates respect and integrity through all interactions
- Creates and enables trust at all levels
- Fosters effective teamwork across teams
- Promotes diversity of thought ensuring multiple perspectives considered
- Fosters individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
- Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
- Informs the Branch Manager, of any performance gaps within the Retail Branch.
- Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of

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