Clerk, Sales Support

3 weeks ago

Montréal, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 166602
Business Function: Administrative Support
Primary City: Montréal
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: UPCEA03
Working Hours:
Number of Vacancies: 1

**Salary**:
Job Closing Date (MM/DD/YYYY):
The incumbent is responsible to provide essential administrative services such as receiving and reviewing information, performing data entry, updating databases as required and organizing meetings, visits, calls and/or training. The job requires good knowledge of the commercial sales operation, major accounts, accounting procedures as well as the invoicing system. The job also requires knowledge of policies, manuals, bulletins, contracts and various collective agreements to assist employees and management from their local area with issues pertaining to various employee programs including but not limited to staffing procedures, payroll, benefits and pensions as well as working knowledge of various corporate driven menu driven systems to provide accurate financial reporting.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Clerk, Sales Support.
- Supports First Line Sales Managers (FSLMs) by generating reports for one-on-one business reviews, Territory Management Plans (TMPs) quota setting and balancing and base adjustment requests, sales credit notes, performance improvement plans.
- Gathers and compiles generic and non-generic volume contracts information from over thirty (30) sales representatives to determine downgrades or suppressions. Based on the Reps’ decision, creates and distributes the downgrade or suppression letters and new pricing levels to customers.
- Compiles and processes readily available information following pre-established guidelines. Prepares and distributes various daily, weekly and monthly reports including call reports, warehouse reports. Prepares spreadsheets and charts and maintains accurate and up to date information on various lists as required.
- Maintains accurate records, assembles, analyzes and compiles information, statistics and reports, cross references all documents to ensure data accuracy and integrity (e.g., call logs, calendars). Verifies various reports, identifies anomalies and ensures corrective actions are undertaken.
- Verifies leave requests and, once approved, enters in SAP and records in on-line calendars. Maintains and updates vacation and sick leave balances and reports any discrepancies.
- Provides information and assistance to customers to resolve service failure problems and informs Sales Representative of actions taken.
- Liaises with various functional groups, including opening tickets, (staffing, payroll, benefits, telephone, computer) on behalf of employees to obtain information, discuss employee problems and assist in resolving employee complaints. This includes, but is not limited to pay problems, entitlement issues, incorrect sick leave balance, annual leave, pre-retirement leave, pension deductions.

**Job Responsibilities (continued)**:

- Opens and distributes mail to managers, representatives and other sections. Manages all internal and external outgoing mail in accordance with established standards.
- Greets and screens visitors, telephone callers; determines nature and purpose of call, answers general inquiries or refers to officers concerned; and/or takes messages as required.
- Manages and maintains records for expenditures, assists in reviewing and analyzing expense reports and ensures information is properly recorded. Enters travel expense claims, in accordance with travel policies.
- Orders goods through e-procurement. Liaises with various functional groups with respect to national contracts and supplier agreements; verifies supplier invoices against services provided, resolves discrepancies and ensures prompt payment of all invoices to external supplier. This includes confirming receipt, confirming payment and distributing goods to employees.
- Provides general office support including the creation and maintenance of administrative records, office filing systems, telephone directory, and conference room reservations. Coordinates team calendar including organizing and scheduling meetings, conferences, training and related logístical requirements (e.g., invitations, bookings, etc.).
- Prepares kits containing brochures, contracts, forms, updated rates etc. for customers. May be required to organize visits to mechanized plants. Obtains details of the visit, forwards request to plant directors and provides product and service documentation to visitors. Acts as resource person for on-site exhibits at Industrial business shows.
- Acts as single point of contact with external suppliers regarding photocopier, fax machine, Pitney-Bowes, Bell Mobility and Kodak and all general equipment

**Qualifications**:
Education
- Completion of secondary school according to

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