Warehouse Customer Care

2 weeks ago


Edmonton, Canada Complete Shipping Solutions Full time

**Description**:
As a _**Warehouse Customer Care Specialist**_, one **must** have warehouse experience and be determined to provide the highest caliber of customer care imaginable. Throughout your day, you will be required to problem solve, stay organized, and effectively communicate with your peers and clients. You are responsible for scheduling inbound appointments, advising your team what is arriving at our facility daily, processing orders, assigning tasks to the warehouse team to ensure the order flow is efficient, and arranging outbound freight against said orders.

**Duties**:

- Correspondence with all warehouse customers, including customer concerns, inventory inquiries, and general support.
- Scheduling the daily Inbounds from carriers regarding any LTL,FTL, and container shipments.
- Maintain organized records of all shipments/orders.
- Print orders, packing slips, and/or BOLs for warehouse picking, packing, and shipping.
- Process orders that are submitted into the warehouse management system and enter all manual requests from warehouse clients.
- Managing the daily order flow.
- Ensure all orders are billed accurately while posting.
- Arrange shipments with SMARTT Shipping.
- Assign warehouse team members tasks such as orders, stock checks, loading, offloading trucks, and customer-requested projects.
- Assisting with inventory counts.
- Assisting with data entry.

**Skills & Behaviors**:

- Organization
- Critical thinking
- Problem-solving
- Respect for team members & all property
- Multitasking
- Planning ahead
- Empathy
- Adaptability
- Clear communication skills
- Discipline
- Patience
- Effective listening
- Time management
- Ownership
- Self-motivated

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- warehouse: 2 years (required)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person



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