Housing Operations Analyst

6 months ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**
Reporting to the Program Manager, Operations and Business Processes, Housing York Inc. (HYI), is responsible for researching, evaluating and analyzing services and programs in order to identify best practices and provide continuous service improvements in line with Housing York’s Strategic Plan; developing and implementing new service initiatives; strengthening processes, services, systems and technology and supporting managers in leading these changes; ensuring continuous feedback and quality assurance mechanisms to increase reliability and consistency in the delivery of service standards across the organization; facilitating training and coaching to ensure HYI delivers the best possible products and services to residents and; coordinating and participating in cross-functional project teams to implement services and programs

**MAJOR RESPONSIBILITIES**
- Analyzes the current delivery and operation of services including process mapping standard operating procedures. Engages with HYI stakeholders, management, staff and residents to collect feedback and requests, and analyzes and reviews the delivery of services to determine product and service gaps.
- Recommends, develops and implements programs to improve service efficiency.
- Recommends, develops and implements operational standards, procedures and policies to achieve optimal level of customer service levels and objectives.
- Develops business cases for proposed delivery models and plans for their implementation and operation.
- Facilitates training on processes and procedures.
- Researches products, services and social housing issues; analyzes and evaluates best practices to develop Housing York’s policies and procedures.
- Responds to inquiries and resolves concerns, as appropriate.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a University Degree in Social Science, Social Work, Planning and Urban Studies, Business/Public Administration or a related discipline or approved equivalent combination of education and experience.
- Minimum three (3) years experience working in a social service or housing environment with responsiblities for planning, policy/program development, analysis, program and project management.
- Demonstrated knowledge of social research and evaluation methods, including preparing detailed reports and proposals.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
- Demonstrated analytical skills to interpret legislation, reports and develop recommendations for social housing initiatives.
- Demonstrated project leadership, negotiation and presentation skills to develop cross-functional community partnerships.
- Strong analysis, research, report writing, presentation, communication and investigative skills.
- Demonstrated ability to interpret financial and statistical data, understand social policy issues and comprehend legislative requirements.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside normal business hours, as required.

  • Housing Specialist

    7 months ago

    Newmarket, Canada The Salvation Army York Housing & Support Services- Belinda's Place Full time

    **Position Purpose summary**: Assist chronically homeless individuals and families of York Region to obtaining and maintaining appropriate accommodation and provide ongoing housing based case management (CTI) through telephone and/or home visits. **ACCOUNTABILITIES**: **Accountability #1** **Program** - Research, compile and maintain housing options,...

  • Housing Specialist

    6 months ago

    Newmarket, Canada The Salvation Army York Housing & Support Services- Belinda's Place Full time

    **Position Purpose summary**: Assist chronically homeless individuals and families of York Region to obtaining and maintaining appropriate accommodation and provide ongoing housing based case management (CTI) through telephone and/or home visits. **ACCOUNTABILITIES**: **Accountability #1** **Program** - Research, compile and maintain housing options,...

  • Housing Specialist

    1 month ago

    Newmarket, Canada The Salvation Army York Housing & Support Services- Home Now Full time

    **Position Purpose summary**: Assist chronically homeless individuals and families of York Region to obtaining and maintaining appropriate accommodation and provide ongoing housing based case management (CTI) through telephone and/or home visits. **ACCOUNTABILITIES**: **Accountability #1** **Program** - Research, compile and maintain housing options,...

  • Housing Specialist

    6 months ago

    Newmarket, Canada The Salvation Army York Housing & Support Services- Homes Now Full time

    **Position Purpose summary**: Assist chronically homeless individuals and families of York Region to obtaining and maintaining appropriate accommodation and provide ongoing housing based case management (CTI) through telephone and/or home visits. **ACCOUNTABILITIES**: **Accountability #1** **Program** - Research, compile and maintain housing options,...

  • Housing Specialist

    6 months ago

    Newmarket, Canada The Salvation Army York Housing & Support Services- Home Now Full time

    **Position Purpose summary**: Assist chronically homeless individuals and families of York Region to obtaining and maintaining appropriate accommodation and provide ongoing housing based case management (CTI) through telephone and/or home visits. **ACCOUNTABILITIES**: **Accountability #1** **Program** - Research, compile and maintain housing options,...

  • Housing Analyst

    3 months ago

    Newmarket, Canada York Region Full time

    Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 15 - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $44.40 - $48.26 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y...

  • Housing Navigator

    6 months ago

    Newmarket, Canada Blue Door Full time

    Blue Door Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency housing services since 1982. Reasons to Join Blue Door! Comprehensive Benefits & RRSP Work-life Balance Paid Time off such as personal needs days and generous vacation...

  • Housing Navigator

    6 months ago

    Newmarket, Canada Blue Door Full time

    **Blue Door** Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency housing services since 1982. **Reasons to Join Blue Door!** - Comprehensive Benefits & RRSP - Work-life Balance - Paid Time off such as personal needs days and...

  • Housing Navigator

    6 months ago

    Newmarket, Canada Blue Door Full time

    **Blue Door** Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency housing services since 1982. **Reasons to Join Blue Door!** - Comprehensive Benefits & RRSP - Work-life Balance - Paid Time off such as personal needs days and...

  • Housing Coordinator

    6 months ago

    Newmarket, Canada Richmond Community Management Services Full time

    The Housing Coordinator is responsible for the overall day to day operations of the client including all administrative and financial information processing activities at their assigned sites; in addition to the oversight and coordination of the Company’s administration systems and record keeping. The Housing Coordinator will be responsible for the areas...

  • Program Manager, Housing Strategy

    7 months ago

    Newmarket, Canada York Region Full time

    Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 18 Months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Annually - Salary Grade - $110,068.00 - $125,003.00 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge...

  • Project Manager

    7 months ago

    Newmarket, Canada York Region Full time

    Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 24 - Type of Position - a Replacement - Start Date - Immediately - Salary - Per hour - Salary Grade - $107,910.00 - $122,552.00 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge Street -...

  • Project Manager

    7 months ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Manager, Capital Delivery & Technical Services, is responsible for coordinating the implementation of capital projects for housing facilities owned and managed by Housing York, the facilities owned and managed by the Region and assigned homeless shelters; providing project management services to...

  • Bloomington Compost- Scale House Operator

    7 months ago

    Newmarket, Canada Miller Waste System Full time

    Scale House Operator **Location**: Bloomington Compost **Position Type**: Contract **Reporting**: Office Supervisor **Hours**: Monday to Friday 12:00pm - 6:00pm. Saturday 7:00am - 3:00pm **Responsibilities**: In the position of Scale Operator, your responsibilities will include but are not limited to: - The weighing of vehicles IN and OUT at a reasonable...

  • Program Manager, Housing Access Unit

    7 months ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Director, Housing Strategy & Program Delivery, supervises and administers the operation of the Region’s subsidized housing wait list, including the provision of intake services, waiting list management, referral services and housing provider participation and compliance; participates in the...

  • Manager, Affordable Housing Development

    6 months ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Director, Housing Development and Asset Strategy, is responsible for managing and overseeing Regional initiatives to increase the supply of affordable housing and emergency housing through development; works with community groups and developers to facilitate affordable housing development; planning...

  • Bussing and Back of House Support

    2 months ago

    Newmarket, Canada Metropolis Mercantile + Cafe Full time

    **Back of House Support & Kitchen Support** This role is important to the success to the overall café (Upstairs and Downstairs) Metropolis is a community hub and we take great pride in each and every customer experience. The Back of House Support role is crucial for maintaining the efficiency and cleanliness of the café. Here's a breakdown of...

  • Program Manager, Affordable Housing Development

    4 weeks ago

    Newmarket, Canada York Region Full time

    Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $110,068.00 - $125,003.00 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge Street - Newmarket,...

  • Financial Analyst

    3 weeks ago

    Newmarket, Canada Town of Newmarket Full time

    **12 Month Contract** Under the direction of the Supervisor, Financial Reporting & Analysis, the Financial Analyst is responsible for developing financial analysis and reports; preparation of general ledger account analysis and appropriate general ledger reports; maintaining specialized ledgers and records; preparation of portions of the capital and...

  • Summer Student- Social Services Worker

    6 months ago

    Newmarket, Canada The Salvation Army York Housing & Support Services Full time

    **POSITION PURPOSE SUMMARY**: To support clients and operate residential facility, through: Client’s admissions, intake processing, case triaging, primary support case work, referral, and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. The work of this...