Parking Supervisor

1 week ago

Toronto, Canada University of Toronto Full time

**Date Posted**:06/17/2024
**Req ID**: 38022
**Faculty/Division**: VP - University Operations
**Department**: Transportation Services
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00006231

**Description**:
**About us**:
Transportation Services supports and manages all forms of transportation on the St. George campus including campus shuttles, parking, parking permits, EV charging and bike sharing.

**Your opportunity**:
Under the direction of the Operations Manager, the Parking Supervisor is responsible for overseeing the work of the Parking Control Officers on the St. George Campus. The Supervisor ensures that day to day operations are carried out in a productive and efficient manner and that a high standard of customer service is maintained. The incumbent is responsible for monitoring the conditions of all the parking facilities on the St. George campus. Duties are performed by travelling throughout campus while in uniform. The Parking Supervisor handles customer enquiries referred by Parking Control Officers and contracted enforcement agencies. The Parking Supervisor provides status reports to the Operations Manager and communicatesany parking related issues that require escalation. The Parking Supervisor is responsible for administrative tasks such as preparing staff schedules, documenting attendance, and submitting information for payroll. The Parking Supervisor maintains equipment and monitors supply inventory.

**Your responsibilities will include**:

- Supervising non-USW bargaining unit employees including scheduling staff and training/coaching casual staff
- Investigating parking related violations and referring sensitive or complex cases to management for resolution
- Following rules and procedural instructions when tagging, towing and/or issuingwarning tags for illegally park vehicles
- Providing detailed explanations on parking and ticketing procedures
- Determining alternatives for temporary parking and performing site check of parking lots
- Generating standard financial reports and reconciling funds collected from parking ticket dispensers on a regular basis

**Essential Qualifications**:

- College Diploma (2 years) or acceptable combination of equivalent experience.
- Minimum four years of related supervisory experience, preferably gained in a customer service focused, unionized environment.
- Training and experience utilizing modern parking techniques and methodologies.

**Assets (Nonessential)**:

- Experience as a Municipal Law Enforcement Officer for the purposes of issuing parking infraction notices and towing of vehicles would be an asset
- Knowledge of the University’s St. George campus preferred.

**To be successful in this role you will be**:

- Approachable
- Communicator
- Courteous
- Problem solver
- Responsible
- Self-directed

**Please note**:

- This is a 1 year term position

**Closing Date**: 06/25/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Ancillary Operations
**Schedule**: Full-Time, 1 year term
**Pay Scale Group & Hiring Zone**:
**Job Category**: Facilities/Ancilliary Services
**Recruiter**: Sabrina Gava

**Lived Experience Statement

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