Regional Dispatch Service Coordinator

3 weeks ago

Ottawa, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
This position provides a high level of customer service support to meet internal and external customer requirements. Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back office processes are executed accordingly to ensure the delivery cycle for service and projects flow accordingly and client KPI’s are met.

**Key Responsibilities**
- Coordinate the completion of scheduled and unscheduled project, service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real time visibility to technician resources by leveraging and updating the schedule board
- Manage technician sign in and sign out protocols.
- Interface with customers and other departments (i.e. Customer Experience Centre) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring work is dispatched to the appropriate tech with the right skillset in the right geography
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution
- Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
- Monitor daily team and technician workload ensure the field techs have the appropriate level of work assigned and are executing as schedules as designed.
- Daily review of technician activities to ensure real time work summaries and labour tracking are completed
- Update 3rd party portals with work statuses as required.
- Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
- Provide follow up and supporting work order documentation for all completed work orders to clients daily.
- Work with inside sales to ensure all recommendations are submitted in a timely manner by the field staff.
- Work with Technicians to ensure maintenances and quoted repairs are completed within the month they are scheduled.
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Ensure all relevant special safety, customer procedures, and site-specific information is on work orders provided to Service Technician. Ensure equipment and material lists are complete and recorded in Field Service Management System.
- Follow up with internal and external customers and technicians when additional information is required, including documentation of work performed.
- Work collaboratively with billers as required correcting technician issues, identify, trend and validate process or people gaps. Work with technicians directly to close these gaps and escalate as required.
- Supports the regional team or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met.
- Complete payroll and time summary entries to ensure the field team hours are submitted on time.
- Act in a professional manner to reflect positively on Ainsworth.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department.
- Sensitivity to confidential matters may be required.
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

**Qualifications**
- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch or operations experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- _ Service and customer orientated_ - Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
- _ Team Focus_ -

  • Regional Dispatch Service Coordinator

    4 weeks ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: This position provides a high level of customer service support to meet internal and external customer...

  • Service Coordinator

    2 weeks ago

    Ottawa, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years. Carmichael is a place where your experience will be...

  • Service Dispatcher

    4 days ago

    Ottawa, Canada Genrep LtdLtee Full time

    **Service Dispatcher** **Company Overview**:GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are...

  • Regional Coordinator

    4 weeks ago

    Ottawa, Canada CAA North & East Ontario Full time

    **LOCATION: Ottawa, Ontario** **Hybrid position: Work-From-Home, plus regular attendance at 5515 Canotek Rd.** **Summary** Reporting to the Operations Manager, Automotive Services, the Regional Coordinator oversees towing and roadside assistance services to CAA Members in the Ottawa and Eastern Ontario region. **Duties/Responsibilities** **_ Club...

  • Delivery Dispatcher

    4 weeks ago

    Ottawa, Canada OMS Royal Drugs Full time

    Purpose: Under the management of the Delivery Supervisor, the employee will maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in the company's Policies and Procedures and Standard Operating Procedures. Job Title: Dispatcher Location: Ottawa Reports to: Delivery Supervisor No. of...

  • Dispatcher

    4 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Our client is seeking a bilingual dispatcher, as a Bilingual Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction. Fluency in both English and French is required for...

  • Dispatcher

    2 days ago

    Ottawa, Canada Altis Recruitment Full time

    Our client is seeking a dispatcher, as a Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction.Roles and ResponsibilitiesSwiftly respond to client inquiries and arrange...

  • Dispatcher

    2 days ago

    Ottawa, Canada Altis Recruitment Full time

    Our client is seeking a dispatcher, as a Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction. Roles and Responsibilities Swiftly respond to client inquiries and...

  • Dispatcher

    2 days ago

    Ottawa, Canada Altis Recruitment Full time

    Our client is seeking a dispatcher, as a Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction.Roles and ResponsibilitiesSwiftly respond to client inquiries and arrange...

  • Service Dispatcher

    1 week ago

    Ottawa, Canada Hansler Industries Full time

    **The Opportunity** You are the first and last point of contact for all of our service customers, gathering and assessing their needs and managing the repair process on their equipment. You will succeed in achieving 100% customer satisfaction through developing strong customer relationships and providing innovative solutions. This position provides work...

  • Light Duty Towing Supervisor-dispatcher

    4 days ago

    Ottawa, Canada Towing Service Ottawa Full time

    Responsibilities: - Oversee and supervise the dispatch operations to ensure efficient and timely delivery of goods - Coordinate with drivers personnel to schedule pickups and deliveries - Monitor and track towing requests to ensure on-time delivery - Resolve any issues or delays in delivery by communicating with drivers, customers, and other stakeholders -...

  • Dispatcher

    6 days ago

    Ottawa, Ontario, Canada GoFor Full time

    Salary: General Summary:Reporting to the Team Lead, Dispatch, the Dispatcher will be responsible for effectively and efficiently dispatching inbound delivery requests to our drivers in order to meet or exceed the customer SLA. Dispatchers will proactively and effectively communicate to customers and drivers while an order is in progress to be completed....

  • Dispatcher

    7 days ago

    Ottawa, Canada GoFor Full time

    Salary: General Summary:Reporting to the Team Lead, Dispatch, the Dispatcher will be responsible for effectively and efficiently dispatching inbound delivery requests to our drivers in order to meet or exceed the customer SLA. Dispatchers will proactively and effectively communicate to customers and drivers while an order is in progress to be completed....

  • Dispatcher

    6 days ago

    Ottawa, Canada Hansler industries Full time

    Job Title: Dock & Doors, Dispatcher Work Location**:In person;** Ottawa, Ontario **Salary**: $50,000 - $60,000 **About US** Hansler has been in business for over 60 years and as the industry leader we are constantly evolving and striving for continuous improvement. Our Dock and Doors division specializes in a range of products, including Blue Giant....

  • Regional Representative

    1 week ago

    Ottawa, Canada Public Service Alliance of Canada Full time

    **Branch**: Regional Offices Branch **Section**: Ottawa Regional Office **Employment Type**: Indeterminate **Position Linguistic Designation**: Bilingual (English, French) **Position Global Linguistic Level**: B2 **Job Band**: Band 12 CULE I_II **Salary**: $104,256.00 - $117,344.00 + $1,585.14 bilingual Allowance (2021 rates) **Union**: CULE I...

  • Regional Representative Ottawa

    1 week ago

    Ottawa, Canada Public Service Alliance of Canada Full time

    **Branch**: Regional Offices Branch **Section**: Ottawa Regional Office **Employment Type**: Indeterminate **Position Linguistic Designation**: Bilingual (English, French) **Position Global Linguistic Level**: B2 **Job Band**: Band 12 CULE I_II **Salary**: $104,256.00 - $117,344.00 + $1,585.14 Bilingual Allowance (2021 rates) **Union**: CULE I...

  • Regional Representative Ottawa

    4 weeks ago

    Ottawa, Canada Public Service Alliance of Canada Full time

    **Branch**: Regional Offices Branch **Section**: Ottawa Regional Office **Employment Type**: Indeterminate **Position Linguistic Designation**: Bilingual (English, French) **Position Global Linguistic Level**: B2 **Job Band**: Band 12 CULE I_II **Salary**: $115,974.00 - $130,533.99 + $1,763.31 Bilingual Allowance **Union**: CULE I Canadian Union of Labour...

  • Service Dispatcher

    4 weeks ago

    Ottawa, Canada John the Plumber Ottawa Full time

    We're hiring a dispatcher to work Saturday - Tuesday 9-5. The responsibilities include: - Fantastic customer service - Creating appointments in the schedule - Taking cancellations - Taking payments - Etc We're offering a payment structure that includes hourly + generous bonuses. Training will be in the office but this position may be work from...

  • Service Coordinator

    4 weeks ago

    Ottawa, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** With a solid foundation, anything is possible. Building something from nothing is in your blood, and it's in ours too. It's why we choose to do meaningful work that transforms the world we live in. Like you, we can't wait to get our hands on exciting, diverse projects that make a difference in our communities. We're...

  • Dispatcher

    4 days ago

    Ottawa, Canada Pars 2000 Full time

    **About us** Pars 2000 is a ground transportation and airport services company serving airlines and passengers at the Ottawa International Airport. We are looking for a Dispatcher to join our team and provide dispatching for our drivers who deliver lost luggage to customers as well as for drivers who transport airline flight crew to hotels and back to the...