Case Worker

4 weeks ago

Toronto, Canada YWCA Toronto Full time

**Employment Type**:Full-Time, Permanent

**Work Hours**:35 hours per week (including evenings, weekends, shares on-call responsibilities)

**Salary**:$55,939 annually (L7), plus comprehensive benefits

**Location**:389 Church Street Toronto, Ontario M5B 2E5
**Internal Application Deadline**:Thursday, March 21, 2024
**External Application Deadline**:Monday, March 25, 2024

**JOIN OUR TEAM**

The Case Worker - Mental Health and Justice is responsible for supporting tenancy through eviction prevention, developing and implementing community development initiatives, with the goal of creating a dynamic and inclusive community and engagement with the broader community, through a Trauma Informed, harm reduction and AOP lens that meets the emotional, practical and social support needs of the tenant community. The case worker works with individuals who have been diagnosed with mental illness and have been involved in the criminal justice system (e.g., police, probation and parole, courts, incarceration, etc.) or are at risk of becoming involved with the criminal justice system. They support compliance with legal requirements through on-going support and case management functions, and is present from Pre-diversion to Parole and Probation.

**ABOUT YWCA TORONTO - HOUSING SUPPORT PROGRAM, CHURCH STREET**
YWCA Toronto Church Street facility includes 120 units of permanent housing. The integrated model creates a safe, inclusive and supportive community for tenants and is designated for women and gender diverse people who are: chronically homeless or at risk of homelessness; women and gender diverse people following transitions from provincially-funded institutions and service systems such as hospitals or prisons; and homeless Indigenous women/two-spirit people. As part of Housing Support program at the YWCA, the program goals include housing stabilization, harm reduction, health promotion and increased access to primary health care and acute mental health services.

**KEY RESPONSIBILITIES**
- Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations
- Uses harm reduction principles in facilitating and supporting tenant-centered activities (e.g. tenant committees related to areas of importance for residents such as safety, health and wellness, building-related issues, housing stability, etc.);
- Conducts risk assessment for all individuals referred to the Mental Health and Justice program;
- Engages individuals in identifying needs, developing treatment plans, and assists tenants to problem solve and access relevant community support plans that identify ongoing housing and mental health/addictions support;
- Liaises with all stakeholders, criminal justice personnel, other agency personnel, family, etc., and participates in case conferences;
- Monitors and ensures compliance with all legal conditions including program requirements and treatment plans through assessment interviews, self-reporting, feedback from community and social service agencies as well as law enforcement agencies;
- Works with a tenant support network and referral partners to develop individualized support plans that identify ongoing housing and mental health/addictions support;
- Working with the Manager, participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;
- Applies the use of trauma informed practices to support individuals and community engagement/development;
- Engages with the staff team in reflective practice to ensure the development and implementation of quality programs and services;
- Ensures accurate, timely documentation of program and tenant support initiatives.

**QUALIFICATIONS**
- General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work in mental health and health and justice field (i.e: BSW etc.) **(Cases for Equivalency will be considered)**;
- 3 - 5 years experience working in a diverse, direct service setting with people who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders, and other sources of marginalization or oppression;
- Understanding of mental illness, its impact and how it intersects with the criminal justice system;
- Understanding of the criminal and legal justice system;
- Demonstrated experience in cultivating leadership within groups &developing dynamic and innovative programming;
- Supportive counseling and group-work approach that is flexible, client-centered and strengths-based;
- Life Skills certificate an asset;
- Arts based and social media skills an asset;
- Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code;
- Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
- Proven experience workin

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