Bilingual Customer Care Associate New
3 weeks ago
Job ID : 7411
Category:
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $42,400 - $78,100
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
What can you expect in this role
- Must be Fluent English and French
- Your shift will be scheduled between 8:00AM and 8:00PM EST
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets What do you bring to the role?
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
- High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Posting Range: $42,400 - $78,100
**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).
LI-Hybrid
-
Bilingual Customer Care Representative
4 weeks ago
Waterloo, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Customer Care Associate NEW
3 weeks ago
Waterloo, Canada Definity Financial Corporation Full timeWhat can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish...
-
Customer Care Associate NEW
3 weeks ago
Waterloo, Canada Definity Financial Corporation Full timeWhat can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish...
-
Bilingual Admin/customer Service
4 weeks ago
Waterloo, Canada Nour Trading House Inc Full timeFor this entry level position, we are seeking a highly motivated and customer-oriented Bilingual Administrator/Customer Service Rep to join our team. You will be responsible for reception duties and communicating with our English and French speaking customers. If you are fluent in both French and English, have excellent communication skills, and enjoy...
-
Bilingual Customer Care Representative
4 days ago
Waterloo, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Principal
4 days ago
Waterloo, Canada Enscolaire Bilingual School Full time**Principal at Enscolaire Bilingual School** Roles & Responsibilities Enscolaire Bilingual School prides itself on providing a safe, caring and inclusive environment where all children can thrive. Enscolaire students spend half their day learning in French, and the other half learning in English. Our Academic staff are Ontario College of Teachers...
-
Bilingual Client Care Representative
1 week ago
Waterloo, Canada Equitable CA Full timeAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...
-
Customer Service Associate
1 day ago
Waterloo, Canada Lutherwood Full timeSTARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our...
-
Customer Service Associate
3 days ago
Waterloo, Canada Rmes.inc Full time**Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of...
-
Sales Associate
7 days ago
Waterloo, Canada The Hygate on Lexington Full time**Job description** The Hygate on Lexington is Waterloo's newest and most incredible retirement residence, and we are looking for a Sales Associate to join our team! We are looking for an outgoing, charismatic professional to support the Sales and Marketing efforts at Hygate. Primary responsibilities will include: - On-boarding of new prospects and...
-
Senior Case Associate
6 days ago
Waterloo, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...
-
Senior Case Associate
6 days ago
Waterloo, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...
-
Senior Case Associate
6 days ago
Waterloo, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...
-
Administrative Assistant/bilingual
4 weeks ago
Waterloo, Canada Relectronic Remech Inc Full time**Administrative Assistant/Bilingual/French/English** **Position Summary** **Responsibilities** - Provide administrative support to the administrative team, including preparing reports in French, contacting customers regarding accounts receivable, and helping with scheduling - Answer telephones, take messages, and redirect calls to appropriate departments...
-
Sales Associate Lenscrafters
4 weeks ago
Waterloo, Canada LensCrafters Full time**Requisition ID**:836725 **Store #**: 005642 LensCrafters **Position**:Casual Part-Time **Total Rewards**:Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing...
-
Sales Associate Lenscrafters
7 days ago
Waterloo, Canada Luxottica Full time**Date**:Feb 17, 2023**Brand**:LensCrafters**Location**:Waterloo, ON, CA, N2L 5W6**Requisition ID**:797548 **Store #**: 005642 LensCrafters **Position**:Casual Part-Time **Total Rewards**: **Benefits/Incentive Information** - At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do...
-
(Can) Cashier
7 days ago
Waterloo, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
-
Customer Care Representative
3 days ago
Waterloo, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Associate Dentist
4 weeks ago
Waterloo, Canada The Tooth Corner Full timeThe Tooth Corner in Waterloo is currently recruiting for an Associate to join our incredible team! We are a warm family of dentists from across Southeastern Ontario, focusing on patient-centered care. Our clinic is located in Waterloo and is an excellent opportunity for both new graduates and those with more experience. **Job Type**: Part-time Part-time...
-
Senior Case Associate
6 days ago
Waterloo, ON, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...