Reservation and Airport Systems Analyst

2 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Team Lead, Reservation and Airport Systems, this position takes part in Porter initiatives from conception to post production. As part of a small but growing team, the Reservation and Airport Systems Analyst will play a key role in enabling Porter’s rapidly growing business environment through technology by integrating Porter’s Reservation and Airport Systems with other key corporate systems such as Flight Operations, Finance, GDS and the Web, as well as exposing and enhancing the functionality available through the Reservation and Airport system. The Reservation and Airport Systems Analyst will be responsible for the support, analysis, testing and the deployment of Porter’s Reservation and Airport System.

Duties & Responsibilities:

- Support company-wide implementation of reservation system related projects
- Provide second-level technical assistance and support to users of reservation and airport systems
- Serve as the internal point of contact for all system related requirements regarding reservation and airport operation systems
- Serve as the primary Porter contact with the reservation system provider support team
- Support third party product integration with the reservation system
- Develop clear, concise and comprehensive training and design documentation
- Maintain and support multiple projects with multiple deadlines
- Responsible for analyzing and identifying strengths and weaknesses of Porter’s business processes and suggest areas of improvement
- Work with management team to ensure fiscally successful projects
- Maintain and periodically update system specific documentations and user guides
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Experience (3+ years) with airline reservation and airport systems features and functionalities. Navitaire system experience preferred
- Bachelor’s degree in computer science or engineering (or equivalent) preferred
- Experience implementing, supporting and enhancing reservation and airport modules at an airline
- Experience designing, implementing, documenting, monitoring and improving overall service procedures
- Ability to communicate clearly and effectively with business users and project management
- Superior written communication skills with the ability to construct user guides and documentation
- Excellent organizational skills and attention to detail
- Ability to work effectively within a team environment and accept direction
- Creatively generate innovative solutions by proactively approaching problems with curiosity and open mindedness, using existing information to its fullest potential
- Ability to maintain focus while working on multiple projects with multiple deadlines
- Ability to conduct oneself appropriately while working under pressure
- Experience with office productivity tools, such as Excel, PowerPoint, and Word
- Ability to work after office hours for technical support issues
- Ability to travel when required
- Bilingual language capability (French) is an asset

Company Description:

  • Reservations Coordinator

    2 months ago

    Toronto, Canada Holiday Inn Toronto International Airport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Reservations Coordinator

    2 weeks ago

    Toronto, Canada Holiday Inn Toronto International Airport Full time

    Holiday Inn Toronto International Airport_ is looking for someone with strong guest service skills and experience with bookings/reservations to join our team as a Reservations Coordinator - **This is a full time contract position for 18 months** **Benefits** - Health & Dental Benefits - Deferred Profit-Sharing Plan - Registered Retirement Savings Plan -...

  • Hotel Reservations/ Revenue analyst

    4 weeks ago

    Toronto, Canada Skye Hotel Full time

    Hotel Reservations/ Revenue AnalystThe reservations & revenue analyst will provide support and work closely with the Marketing and Revenue Management teams of our group of Hotels on maintenance of revenue systems, real-time analysis and strategy implementation while monitoring and supporting the reservations team. The analyst will work to optimize room...

  • Airport Operations Specialist

    4 days ago

    toronto, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    3 days ago

    Toronto, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy. If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    4 days ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    3 days ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you’re looking for a great position and a chance to make an impact,...

  • Airport Operations Specialist

    3 days ago

    Toronto, ON, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto’s economic prosperity and enhancing its beautiful waterfront for all to enjoy. If you’re looking for a great position and a chance to make an impact,...

  • Manager, Electrical Systems, Greater Toronto Airports Authority

    2 weeks ago

    Old Toronto, Canada Toronto Pearson International Full time

    Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 13, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make... Senior Representative,...

  • Manager, Electrical Systems, Greater Toronto Airports Authority

    2 weeks ago

    Old Toronto, Canada Toronto Pearson International Full time

    Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 13, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make... Senior Representative,...

  • Manager, Electrical Systems, Greater Toronto Airports Authority

    3 weeks ago

    Old Toronto, Canada Toronto Pearson International Full time

    Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 13, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make... Senior Representative,...

  • Manager, Electrical Systems, Greater Toronto Airports Authority

    3 weeks ago

    Old Toronto, Canada Toronto Pearson International Full time

    Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 13, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make... Senior Representative,...

  • Manager, Electrical Systems, Greater Toronto Airports Authority

    3 weeks ago

    Old Toronto, Canada Toronto Pearson International Full time

    Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Maintenance Associate, Maintenance Response, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 13, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make... Senior Representative,...

  • Senior Business System Analyst

    3 weeks ago

    Toronto, Canada Apex Systems Full time

    Senior Business Systems Analyst (Asset Management) Apex Systems is a global IT services provider and our staffing practice has an opening for a Senior Business Systems Analyst with domain experience in Asset Management, working with business Product Owner and Technology stakeholders to define techn

  • Manager Operations, Airport Flow

    2 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Manager Operations, Airport Flow

    2 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Data / Research Analyst/ Supply Management

    4 weeks ago

    Old Toronto, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team is an integral part of making that happen. We are looking for someone who is keen to take on the initiative and contribute to managing & exploiting changing business conditions to deliver the best...

  • Data / Research Analyst/ Supply Management

    4 weeks ago

    Old Toronto, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team is an integral part of making that happen. We are looking for someone who is keen to take on the initiative and contribute to managing & exploiting changing business conditions to deliver the best...

  • Data / Research Analyst/ Supply Management

    4 weeks ago

    Old Toronto, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team is an integral part of making that happen. We are looking for someone who is keen to take on the initiative and contribute to managing & exploiting changing business conditions to deliver the best...

  • Data / Research Analyst/ Supply Management

    3 weeks ago

    Toronto, ON, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team is an integral part of making that happen. We are looking for someone who is keen to take on the initiative and contribute to managing & exploiting changing business conditions to deliver the best...