Restaurant and Bar Supervisor- Must Live in Canada

6 months ago

Hunts Point, Canada White Point Beach Resort Full time

**Job Title: Food & Beverage Supervisor **Lead Bartender

**Division**: Food & Beverage Operations

**Department**: Food and Beverage - Service

**Responsible To**:Food & Beverage Services Manager

**Role Summary**

The Food and Beverage Supervisor will work under the direction of the Assistant Food and Beverage Outlets Manager, as well as the food and beverage leadership including the culinary team. The F&B Supervisor will work with the associates ensuring the service and quality standards of the Bar and food and beverage outlets are met and continually developed within established business and strategic plans.

This role has an overall responsibility for supervising a shift in the food and beverage department in cooperation with the Food and Beverage leadership team. This position will remain active within the operation to provide direct service by serving and preparing alcohol and/or non-alcoholic beverages and food.

**Responsibilities**
- Ensure uniform and personal appearance are clean, wrinkle free and professional
- Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption including disinfecting hands prior to handling food
- Oversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
- Greet and welcome guests to the restaurant and ensure their experience is positive
- Ensure that service standards are being met by the front of house service associates in all food and beverage areas
- Prepare drink orders for guests according to specified recipes using measuring systems
- Order, Issue, open, and serve wine/champagne bottles
- Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools
- Prepare fresh garnishes for drinks
- Stock ice, glassware, and paper supplies
- Wash soiled glassware and utensils after each use
- Remove soiled wares from bar top and tables and place in designated area
- Anticipate and communicate replenishment needs
- Ensure side stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment
- Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
- Maintain familiarity with the composition of all menu items
- Take members food orders as needed and accurately serve guests
- Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner
- Anticipate guests’ service needs including asking questions of guests to better understand and act on their needs
- Actively listen and respond positively to guests’ questions, concerns and requests using brand or property specific process to resolve issues, delight and build trust
- Communicate with the kitchen to ensure proper service
- Ensure that customers are correctly charged, present the bill, and take payment from the customer, in accordance with Rideau Club procedures
- Secure liquors, beers, wines, coolers, cabinets, and storage areas
- Stock the bar by bringing liquor bottles, mixed drink ingredients, and other bar supplies from the storeroom to the bar
- Removes empty bottles and trash and replaces empty beer kegs
- Check identification of customers to make sure they meet age requirements
- Determine when a customer has had too much alcohol, stop serving and ensure a safe ride home is arranged
- Aid individuals with disabilities including assisting visually, hearing or physically impaired guests within the Rideau Club guidelines
- Monitor, maintain and order liquor and bar supplies
- Thorough understanding of the BEO's, and special request and billing specifications
- Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
- Aid individuals with disabilities including assisting visually, hearing or physically impaired guests within WPBR guidelines
- Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
- Address guest concerns, requests, or issues
- Provide constructive feedback to associates to help them develop their skills
- Collaborate with Food and Beverage Outlets Manager to develop and carry-out ideas and procedures to continuously improve department performance
- Ensure that department goals are communicated, understood, and met by associates
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Curate and Coordinate interactive member experiences with the food and beverage leadership team
- Complete scheduled inventories, stock and requisition necessary supplies
- Ensure that department goals are communicated, understood, and met by associates
- Assist in the development of the Wine Ambassador program through developing relationship

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