Housekeeping Supervisor Pantages Hotel

6 days ago

Toronto, Canada Silver Hotel Group Full time

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**
- Reporting to the Executive Housekeeper, and or General Manager, this position requires a highly motivated and ambitious professional who can work with mínimal supervision:_
- Manage the day-to-day activities of the Housekeeping team along with the Executive Housekeeper;
- Enforce hotels standards, policies, and procedures to the Housekeeping team;
- Be a department leader who motivates and mentors all housekeeping team members;
- Ascertain staff training needs and provide such training;
- Manage departmental budget and expenses;
- Help to Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;
- Operate well under pressure while exercising good judgments and focusing attention on details;
- Maintain confidentiality of hotel guests and pertinent hotel information;
- Ensure security of guest room access and hotel property;
- Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
- Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
- Develops and maintains a deep cleaning schedule and room cleanliness program;
- Inspects or delegates inspections of all guestrooms cleaned by room attendants;
- Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
- Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
- Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use;
- May serve as "manager on duty" as required;
- Perform other duties as assigned including assisting staff with their job functions during peak periods.

**What We are Looking for...**
- Managerial experience in housekeeping in a Hotel or related industry;
- Post-secondary degree/diploma in Tourism or Hospitality is an asset;
- Strong verbal and written communication skills;
- Excellent organizational, technical, analytical, and problem-solving skills;
- Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
- Is able to endure an abundance of physical movements in the performance of job duties;
- Working knowledge of Microsoft Word and Excel;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Experience in financial management for a housekeeping department is an asset;
- Experience working in a unionized environment will be considered an asset;
- A positive attitude is a must
- Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

**Pantages Hotel Downtown Toronto is a unique property in the heart of the city, close to the Eaton Centre, theatres and Concert halls. Enjoy many of the main attractions that Toronto offers all within walking distance and along the subway line.**

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all

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