Analyst, Intraday 10 Month Secondment New

2 weeks ago

Mississauga, Canada Definity Financial Corporation Full time

Job ID : 7421
Category : Claims
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Mississauga, Canada
Posting Range : $42,400 - $78,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Workforce Optimization Analyst is responsible to provide resource management through the creation of effective and timely staffing schedules. The Workforce Optimization Analyst works closely with management to define and adhere to business rules and incorporate the same into schedules. The Workforce Optimization Analyst is also responsible for analyzing historical contact center call performance data and adjusts staffing resources as appropriate.

This role will also be responsible for monitoring key performance indicators and claim volume, escalating upcoming issues in staffing, claim forecasting, and recommending effective service delivery tactics.

**What can you expect in this role?**
- Analyze, optimize & maintain daily and weekly schedules
- Monitor, analyze and recommend changes for incoming volume, staffing levels and routing strategies
- Support intraday touch-points by providing insights and recommendations to leaders based on data
- Support on immediate responses and actions in emergency situations
- Analyze, track and report on trends, provide solutions or courses of action
- Raise workflow concerns in a timely fashion to your direct manager or other operational leaders and provide recommendations on solutions
- Optimize and document internal process and knowledge
- Respond and consult on CCC Operations requests
- Creates and optimizes capacity models using key inputs such as demand forecast, productivity, headcount, shrinkage, and other validated assumptions
- Regularly reviews the accuracy of the weekly and daily models and executes on continuous improvement opportunities
- Supports/helps navigate disruptive business events and the co-ordination of mitigating activities
- Provides guidance on capacity resource requirements and acts as consultant on projects where demand forecasting or scheduling is required

**What do you bring to the role?**
- University degree or college diploma
- 2 or more years of contact center experience
- Strong analytical and critical thinking skills, including the ability to understand data, draw insights, determine the 'so what'
- Team player with the strong relationship building skills, effective conflict management, and openness to different perspectives.
- Excellent written and verbal communication skills including the ability to present data and information in a compelling way, and ability to influence and achieve support for change. Able to adapt communications to different audiences.
- Self-directed and action orientated. Can work without direction and ensure all tasks are completed efficiently and with accuracy
- Attention to detail with strong documentation and follow up skills
- Excellent Excel knowledge
- Ability to analyze data, including identification of trends and outliers
- Proven ability to prioritize work, schedule multiple concurrent projects and meet established deadlines
- Ability to succeed in a dynamic & changing environment

Assets:

- Experience with NICE IEX
- Experience with Five9
- Knowledge of Call Centre technologies and best practices
- Call center forecasting and resource planning
- Experience with planning and scheduling tools
- Understanding of queuing theory and call center mathematics

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

L

  • (Canada) Solutions Analyst- Pharmacy-10 months Contract

    1 week ago

    Mississauga, ON, Canada PointClickCare Full time

    (Canada) Solutions Analyst- Pharmacy-10 months Contract Your focus is on providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using...

  • Project/Support Analyst

    2 weeks ago

    Mississauga, ON, Canada AECOM (New) Full time

    At AECOM, our work in providing access to clean water enables communities to thrive and ecosystems to flourish, contributing to a resilient future. As a global leader in infrastructure consulting, we are at the forefront of significant water projects, with over 6,000 of the industry’s best minds driving innovation and technical excellence. With an...

  • Senior Analyst, New Initiatives

    3 weeks ago

    Mississauga, Canada Community Trust Full time

    Senior Analyst, New Initiatives & Vendor Management Mississauga, ON, Canada Req #2577 Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...

  • Nissan Jobs – Senior Bilingual Credit Analyst

    4 weeks ago

    Mississauga, Canada Nissan Motor Corporation Full time

    Job Description: The Senior Analyst is responsible for reviewing and analyzing credit applications, performing data entry, answering dealer calls. Also responsible for reviewing, coaching and training junior analysts on how to make the best credit decisions, second signing those decisions when necessary and answering escalated calls. Providing dealers with...

  • Nissan Jobs – Senior Bilingual Credit Analyst

    4 weeks ago

    Mississauga, Canada Nissan Motor Corporation Full time

    Job Description: The Senior Analyst is responsible for reviewing and analyzing credit applications, performing data entry, answering dealer calls. Also responsible for reviewing, coaching and training junior analysts on how to make the best credit decisions, second signing those decisions when necessary and answering escalated calls. Providing dealers with...

  • Nissan Jobs – Senior Bilingual Credit Analyst

    3 weeks ago

    Mississauga, Canada Nissan Motor Corporation Full time

    Job Description: The Senior Analyst is responsible for reviewing and analyzing credit applications, performing data entry, answering dealer calls. Also responsible for reviewing, coaching and training junior analysts on how to make the best credit decisions, second signing those decisions when necessary and answering escalated calls. Providing dealers with...

  • Nissan Jobs – Senior Bilingual Credit Analyst

    5 hours ago

    Mississauga, Canada Nissan Motor Corporation Full time

    Job Description: The Senior Analyst is responsible for reviewing and analyzing credit applications, performing data entry, answering dealer calls. Also responsible for reviewing, coaching and training junior analysts on how to make the best credit decisions, second signing those decisions when necessary and answering escalated calls. Providing dealers with...

  • Senior Analyst, New Initiatives

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative...

  • Senior Analyst, New Initiatives

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative...

  • Senior Analyst, New Initiatives

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative...

  • Senior Analyst, New Initiatives

    5 hours ago

    Mississauga, Canada Community Trust Company Full time

    Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative...

  • Nissan Jobs

    3 weeks ago

    Mississauga, ON, Canada Nissan Motor Corporation Full time

    Job Description: The Senior Analyst is responsible for reviewing and analyzing credit applications, performing data entry, answering dealer calls. Also responsible for reviewing, coaching and training junior analysts on how to make the best credit decisions, second signing those decisions when necessary and answering escalated calls. Providing dealers with...

  • Senior Analyst, New Initiatives

    2 weeks ago

    Mississauga, ON, Canada Questrade Financial Group Full time

    Thursday, March 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative...

  • Data Technician

    3 days ago

    Mississauga, Canada Peel Children’s Aid Society Full time

    At Peel CAS, our mission is to protect children and strengthen families & communities through partnership. We are currently seeking the following professional to join our team: **Position**: Data Technician (3 Roles) **Hourly Grade**: 12 Union ($29.57-$36.58) **ClosingDate**: June 1, 2023 **Status**: 13-15 Month Secondments Reporting to the Managers of...

  • Senior Financial Analyst, Corporate Accounting

    3 weeks ago

    Mississauga, Canada IMAX Full time

    Description IMAX is looking for a Senior Financial Analyst to join the growing Corporate Finance team. You’ll report directly into the Manager, Corporate Accounting and will have accountability for various aspects of IMAX’s corporate accounting, month-end close and financial reporting cycle. You’ll work closely with the Finance team members and...

  • Supply French As a Second Language Instructor

    4 weeks ago

    Mississauga, Canada Dufferin-Peel Catholic District School Board Full time

    The Dufferin-Peel Catholic District School Board is a dynamic board committed to the delivery of quality educational programs and services. The Board is comprised of over 81,000 students enrolled in 151 facilities (125 elementary and 26 secondary schools) throughout the municipalities of Mississauga, Brampton, Caledon and Orangeville. We have approximately...

  • Financial Analyst Intern

    3 days ago

    Mississauga, Canada Cummins Inc. Full time

    **FINANCIAL ANALYST INTERN** **Description** Need Financial Analyst Intern for 4 months starting in May 2023. Assist with Accounts Payable duties Assist with implementing the fixed asset module in IFS Assist with new bank accounts set-up Collaborate with the budget owners and collect data for Annual Operating Plan, analyze data for completeness and...

  • Financial Analyst

    7 days ago

    Mississauga, Canada KIA Motors Full time

    **Description** *** *** **The Financial Analyst is responsible for providing management with useful and accurate financial information on a timely basis by researching and analyzing accounting data and preparing reports. The Financial Analyst will conduct financial analysis and analyze G/L accounts. The incumbent will also be expected to assist in the...

  • Finance Analyst Co-Op

    3 weeks ago

    Mississauga, Canada Curtiss-Wright Full time

    Finance Analyst Co-OpThe successful candidate will be responsible for inventory, project accounting, internal audit and providing financial and accounting support. Location: Mississauga, ONWhen: September 2024 (12 Months)Your Challenges:Inventory turnover analysisInventory reconciliation, sub-ledger to General LedgerInventory obsolescence and associated...

  • Business Process Analyst

    1 day ago

    Mississauga, Canada Procom Full time

    Business Process Analyst On behalf of our client in the Retail Sector, PROCOM is looking for a Business Process Analyst. Business Process Analyst - Job DescriptionWork closely with Process Architect to document business processes according to established standardsAssist Project Managers in development of plans and provide accurate estimates from analysis and...