Visitor Services Manager

6 months ago

Prince William, Canada Kings Landing Corporation Société de Kings Landing Full time

**Visitor Services Manager**

**Department of Tourism, Heritage, and Culture**

**Open Competition**

**Year-round Contract (Renewable)**

**Prince William**

**Who we are**

We invite you to join the Kings Landing team Kings Landing needs exceptional individuals to bring history to life. The museum, which first opened to the public in 1970, is well-known and admired as a unique destination due to its' thought-provoking, educational, and engaging living history programs and exhibits. The site is open from June to October for the main season and year-round for special events. It is located along the Saint John River, 35 kilometers from Fredericton, New Brunswick. The 300-acre iconic living history museum is home to nearly 90,000 artifacts as well as many significant historical buildings. We are operating an authentic living history museum that attracts, engages, enriches, and educates the people of New Brunswick. Kings Landing is focused on providing visitors with an interactive 19th century experience.

Picture yourself in a place where you can help people "step back in time" and discover a past that might surprise them. We spark their imagination, and promote their sense of wonder, connect them with our shared heritage. Be part of someone's family vacation, relaxing weekend, school field trip or group tour.

As we prepare for the exciting celebration of our upcoming 50th anniversary, Kings Landing is searching for a Visitor Services Manager to join our passionate team of dedicated employees. If you can provide guest-centered service that is second to none, and contribute to the friendly, welcoming atmosphere at Kings Landing then we want you to join our team.

**What you will do**

Reporting to the Director of Visitor Experience, you will assist with the day-to-day operations and management of the visitor service areas. You will be responsible for the oversight of unionized employees in the seasonal operation of the site, including food services, retail, admissions, and customer service. You will be responsible for public relations and business development, as well as assisting in the planning and overseeing of events. The duties and responsibilities will include:

- Managing the operations at the King's Head Inn, Axe and Plough Café, Gift Shop, Grant Store and Welcome Centre
- Managing human resources including all aspects of staffing, staff scheduling, training and development and performance reviews of unionized staff
- Managing booking services for a variety of programs, services, and special events
- Developing and implementing quality service standards and standard operating procedures to ensure visitor satisfaction through the visitor experience cycle
- Managing and addressing visitor complaints
- Maintaining food and labour costs to industry standards
- Managing and maintaining inventory and point of sale systems, cost controls
- Promoting and implementing health and safety policies and procedures as per industry standards and the Occupational Health and Safety Act
- In conjunction with the Director of Visitor Experience, developing, managing, and reporting on the Visitor Services Business Plan and the Visitor Safety Plan
- Developing and implementing culinary experiences
- Liaising with other functions of the site, attending management meetings, and assisting in operations as required
- Championing the implementation of strategic goals and projects outlined in the Kings Landing Strategic Plan and Annual Plans
- Performing other duties as assigned by the Director of Visitor Experience

**Work Environment**
- Stationed at Kings Landing
- Traveling to other locations when required
- Working evenings and weekends
- Working shifts (days and evenings)
- Working variable hours

**Who you are**

You are someone who values exceeding work expectations and have knowledge and experience in managing a similar enterprise. You must be a team player capable of multitasking a wide range of responsibilities related to operational management, human resources, communications, and financial management, all while respecting tight deadlines. You are organized and enjoy a challenge. You also possess strong interpersonal, communication skills with flexibility and are self-motivated.

**Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following**:
**Need to have**
- A diploma in business administration, tourism, hospitality, or a related discipline and a minimum of four (4) years of progressive management experience in a visitor services-oriented industry
- Proficiency with Microsoft Office Suite (Word, Excel, and Power Point)
- A valid Class 5 Driver's License as issued by the Province of New Brunswick
- **_An equivalent combination of education, training and experience may be considered_**:

- Written and spoken competence in English is required

**Nice to have**
- Experience in restaurant and special events managemen

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