Front Desk Supervisor
6 days ago
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable **Front Desk Supervisor **for the Tru by Hilton in Bracebridge, ON.
**Job Purpose**:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing Check-ins
- Be friendly, thorough, accurate and efficient in performing Check-outs
- Assist guests with luggage upon their arrival to and departure from the hotel
- Use the guests’ names
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests’ with laundry/dry cleaning needs
- Know of incoming VIPs
- Follow all applicable Company Standard Operating Procedures.
- Perform other assignments as directed by the General Manger.
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self-motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Maintain effective communication through the use of meetings, log books and bulletins
- Be available to help other departments in emergency situations
- Adhere to all work rules, procedures and policies established by the company including, but not
- limited to those contained in the associate handbook.
- Safety and Security Skills
- Properly handle and account for keys
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
- Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
- Have full understanding of franchise honors program
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes
- Adheres to hotel policies regarding the use of cash banks
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Report potential sales contacts to the sales department protection of guests’ room numbers.
***Qualifications and Requirements**:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
***This job requires the ability to perform the following**:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess b
-
Front Desk Supervisor
3 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily front desk operationsSupervise and train front desk staff to ensure excellent customer servicePerform front desk duties, including...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations to ensure a smooth and efficient guest experience.Supervise and train front desk staff to provide exceptional customer service...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations to ensure seamless guest experiences.Supervise and train front desk staff to provide exceptional customer service.Perform front...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations to ensure seamless guest experiences.Supervise and train front desk staff to provide exceptional customer service.Perform front...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations to ensure seamless guest experiences.Supervise and train front desk staff to provide exceptional customer service.Perform front...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations to ensure seamless guest experiences.Supervise and train front desk staff to provide exceptional customer service.Perform front...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations, ensuring a smooth and efficient experience for our guests.Supervise and train front desk staff to provide exceptional customer...
-
Front Desk Supervisor
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge.Key Responsibilities:Develop and implement policies and procedures for daily operations, ensuring a smooth and efficient experience for our guests.Supervise and train front desk staff to provide exceptional customer...
-
Front Desk Operations Manager
2 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerJob Summary: We are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job SummaryThe Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job SummaryThe Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Associate
3 days ago
Bracebridge, Ontario, Canada Tru by Hilton, Bracebridge, ON Full timeFront Desk Clerk Job DescriptionAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Tru by Hilton, Bracebridge, ON. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.Key ResponsibilitiesGuest Services:...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Operations Manager
4 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Travelodge Bracebridge.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front desk operations, and supervising staff. This is a key role that requires strong leadership skills,...
-
Front Desk Operations Manager
1 week ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerAbout This RoleWe are seeking a skilled and experienced Front Desk Manager to join our team at Travelodge Bracebridge. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay with us.Key ResponsibilitiesDevelop and Implement...
-
Front Desk Operations Manager
3 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerJob Summary: We are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge. The successful candidate will be responsible for developing and implementing policies and procedures for daily operations, supervising staff, and performing front desk duties.Key...
-
Front Desk Operations Manager
2 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerJob Summary: We are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and supervising staff.Key Responsibilities:Develop and implement...
-
Front Desk Operations Manager
2 weeks ago
Bracebridge, Ontario, Canada Travelodge Bracebridge Full timeJob Title: Front Desk ManagerJob Summary: We are seeking a highly organized and detail-oriented Front Desk Manager to join our team at Travelodge Bracebridge. The successful candidate will be responsible for developing and implementing policies and procedures for daily operations, supervising staff, and performing front desk duties.Key...
