Investigation Specialist

2 weeks ago

Toronto, Canada AMZN CAN Fulfillment Svcs, ULC Full time

High School Diploma
- 2+ years of experience working with Microsoft products (Excel, Word, Powerpoint)
- 2 + years of experience performing data entry and analysis to identify root cause and implement solutions
- Basic SQL, excel and/or other data management systems knowledge

Amazon is seeking Investigation Specialists to join the FBA Seller Experience within the Supply Chain & Optimization Technology organization. We support Amazon’s Global Supply Chain process with investigative research involving Seller Inbounding issues, Seller requests for additional storage space, and contacts involving Inbound and Inventory Management. We believe consistency is the foundation to the world-class service we provide our Sellers and our team is at the center of ensuring consistent and fair evaluation of Seller disputes. The Contact Team consists of highly specialized investigators who support FBA through manual investigations world-wide with varying Seller pain points in the inventory cycle.

Key job responsibilities
- Managing time effectively and independently to research Seller discrepancy requests, understand trends and call-out new or different trends in order to accurately resolve Seller issues
- Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication
- Document outcome of investigations with Sellers in a succinct and reliable method
- Conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel
- Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues
- Maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
- Providing root cause resolution for FBA Seller and Customer issues
- Bachelor’s Degree
- Experience in a contact center environment
- Experience handling multiple key priorities at the same time
- Experience with fraud or risk investigations, or in payments/banking
- Knowledge of FBA and Seller Central

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

  • Investigations Specialist

    Found in: Talent CA 2A C2 - 2 weeks ago

    Toronto, Canada Insight Global Full time

    Title: Wire Investigations Associate Company: FleetCor Technologies Duration: 12 MonthsWorkplace Setting: Hybrid, onsite 1x per weekRate: $17-19 USD/HourRequired Skills and Experience *- Microsoft Excel experience- 2-4 years of experience with wire investigations in the financial, banking, or fintech industries.- Salesforce experienceNice to Have Skills and...

  • Investigations Specialist

    Found in: Whatjobs CA C2 - 2 weeks ago

    Toronto, Canada Insight Global Full time

    Title: Wire Investigations Associate Company: FleetCor Technologies Duration: 12 Months Workplace Setting: Hybrid, onsite 1x per week Rate: $17-19 USD/Hour Required Skills and Experience * - Microsoft Excel experience - 2-4 years of experience with wire investigations in the financial, banking, or fintech industries. - Salesforce experience Nice to Have...

  • Investigations Specialist

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Toronto, Canada Insight Global Full time

    Title: Wire Investigations Associate Company: FleetCor Technologies Duration: 12 MonthsWorkplace Setting: Hybrid, onsite 1x per weekRate: $17-19 USD/HourRequired Skills and Experience *- Microsoft Excel experience- 2-4 years of experience with wire investigations in the financial, banking, or fintech industries.- Salesforce experienceNice to Have Skills and...

  • Investigations Specialist

    Found in: Appcast CA A2 P - 1 week ago

    Toronto, Canada Insight Global Full time

    Title: Wire Investigations Associate Company: FleetCor Technologies Duration: 12 MonthsWorkplace Setting: Hybrid, onsite 1x per weekRate: $17-19 USD/HourRequired Skills and Experience *- Microsoft Excel experience- 2-4 years of experience with wire investigations in the financial, banking, or fintech industries.- Salesforce experienceNice to Have Skills and...

  • Investigations Specialist

    Found in: Adzuna CA C2 - 1 week ago

    Toronto, Ontario, Ontario, Canada Insight Global Full time

    Title: Wire Investigations Associate Company: FleetCor Technologies Duration: 12 MonthsWorkplace Setting: Hybrid, onsite 1x per weekRate: $17-19 USD/HourRequired Skills and Experience *- Microsoft Excel experience- 2-4 years of experience with wire investigations in the financial, banking, or fintech industries.- Salesforce experienceNice to Have Skills and...

  • AML Investigator

    Found in: Talent CA 2A C2 - 5 days ago

    Toronto, Canada Insight Global Full time

    Job Description *Insight Global is looking for AML Alert and Case Investigators to join a top banking client on their AML (Anti-Money Laundering) and FIU (Financial Intelligence Unit) team. This team is responsible for responding to any AML alerts, including transaction monitoring, money laundering and filing SDRs. The successful candidate will have...

  • AML Investigator

    Found in: Adzuna CA C2 - 7 days ago

    Toronto, Ontario, Ontario, Canada Insight Global Full time

    Job Description *Insight Global is looking for AML Alert and Case Investigators to join a top banking client on their AML (Anti-Money Laundering) and FIU (Financial Intelligence Unit) team. This team is responsible for responding to any AML alerts, including transaction monitoring, money laundering and filing SDRs. The successful candidate will have...

  • Private Investigator

    5 days ago

    Greater Toronto Area, Canada Haywood Hunt and Associates Inc. Full time

    **Position / Role Overview** We are currently seeking full and part time Surveillance Investigators in the Greater Toronto Area. This is an opportunity to join a rapidly growing and progressive company and to work within a dynamic team environment. This is a position that requires a high degree of flexibility in terms of scheduling as well as willingness to...

  • Private Investigator

    2 weeks ago

    Greater Toronto Area, Canada Haywood Hunt and Associates Inc. Full time

    **Position / Role Overview** We are currently seeking full and part time Surveillance Investigators in the Greater Toronto Area. This is an opportunity to join a rapidly growing and progressive company and to work within a dynamic team environment. This is a position that requires a high degree of flexibility in terms of scheduling as well as willingness to...

  • Manager - AML Investigations

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Manager (Canadian Banking) within the AML Financial Intelligence Unit (FIU) Investigations team, you are the Subject Matter Expert (SME) on AML Investigations and work with the team members as a mentor. You will be involved in the implementation of the training in the Unit by mentoring staff and provide...

  • Aml Investigator Contract Role Hybrid in Toronto

    2 weeks ago

    Toronto, Canada Emergitel Full time

    **What you will be doing**: - Conduct periodic, quarterly and/or annual AML/KYC reviews using client systems such as SAS, Actimize and Oracle and others - Perform enhanced due diligence activities such as open-source searches, negative media and/or name screening (World-Check, Lexis Nexis and other searching engines) - Perform investigations and transaction...

  • Investigator (Forensic Accountant)

    2 weeks ago

    Old Toronto, Canada CPA Ontario Full time

    Bring Your CPA and Forensic Accounting Expertise To Our Investigations Department CPA Ontario is currently in search of an Investigator who will be responsible for carrying out investigations required by the Professional Conduct Committee (“PCC”) and appointed by Counsel of the PCC. In this role, you will be appointed to lead investigations or...

  • Investigator (Forensic Accountant)

    1 week ago

    Old Toronto, Canada CPA Ontario Full time

    Bring Your CPA and Forensic Accounting Expertise To Our Investigations Department CPA Ontario is currently in search of an Investigator who will be responsible for carrying out investigations required by the Professional Conduct Committee (“PCC”) and appointed by Counsel of the PCC. In this role, you will be appointed to lead investigations or...

  • Investigator (Forensic Accountant)

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada CPA Ontario Full time

    Bring Your CPA and Forensic Accounting Expertise To Our Investigations Department CPA Ontario is currently in search of an Investigator who will be responsible for carrying out investigations required by the Professional Conduct Committee (“PCC”) and appointed by Counsel of the PCC. In this role, you will be appointed to lead investigations or...

  • Investigator (Forensic Accountant)

    2 weeks ago

    Old Toronto, Canada CPA Ontario Full time

    Bring Your CPA and Forensic Accounting Expertise To Our Investigations Department CPA Ontario is currently in search of an Investigator who will be responsible for carrying out investigations required by the Professional Conduct Committee (“PCC”) and appointed by Counsel of the PCC. In this role, you will be appointed to lead investigations or...

  • Anti-Money Laundering Investigator

    6 days ago

    Toronto, Canada Insight Global Full time

    Must-haves - Strong communication and problem-solving abilities - 1-2 years of work experience in AML - Bachelor's Degree in Finance (or a related field) Plusses - ACAMS/CAMS (Certified Anti Money Laundering Specialist) strongly preferred - KYC experience or knowledge (i.e., customer due diligence - CDD) - previous experience mentoring or training peers ...

  • Anti-Money Laundering Investigator

    4 days ago

    Toronto, Canada Insight Global Full time

    Must-haves - Strong communication and problem-solving abilities - 1-2 years of work experience in AML - Bachelor's Degree in Finance (or a related field) Plusses - ACAMS/CAMS (Certified Anti Money Laundering Specialist) strongly preferred - KYC experience or knowledge (i.e., customer due diligence - CDD) - previous experience mentoring or training peers ...

  • Anti-Money Laundering Investigator

    Found in: Talent CA 2A C2 - 4 days ago

    Toronto, Canada Insight Global Full time

    Must-haves - Strong communication and problem-solving abilities - 1-2 years of work experience in AML - Bachelor's Degree in Finance (or a related field) Plusses - ACAMS/CAMS (Certified Anti Money Laundering Specialist) strongly preferred - KYC experience or knowledge (i.e., customer due diligence - CDD) - previous experience mentoring or training peers ...

  • Anti-Money Laundering Investigator

    Found in: Appcast CA C2 Glassdoor - 7 days ago

    Toronto, Canada Insight Global Full time

    Must-haves - Strong communication and problem-solving abilities - 1-2 years of work experience in AML - Bachelor's Degree in Finance (or a related field) Plusses - ACAMS/CAMS (Certified Anti Money Laundering Specialist) strongly preferred - KYC experience or knowledge (i.e., customer due diligence - CDD) - previous experience mentoring or training peers ...

  • Anti-Money Laundering Investigator

    Found in: Whatjobs CA C2 - 7 days ago

    Toronto, Canada Insight Global Full time

    Must-haves - Strong communication and problem-solving abilities - 1-2 years of work experience in AML - Bachelor's Degree in Finance (or a related field) Plusses - ACAMS/CAMS (Certified Anti Money Laundering Specialist) strongly preferred - KYC experience or knowledge (i.e., customer due diligence - CDD) - previous experience mentoring or training...