Clerk B

4 weeks ago


Winnipeg, Canada City of Winnipeg Full time

Under supervision of the Principal Clerk, the Clerk B is responsible for providing effective customer service functions in three critical business areas in the Parks and Open Space division: athletic fields programming administration, 311 service request administration, and park bookings. In these business areas the Clerk B will ensure requests are received, recorded, handled, and resolved wherever possible or forwarded appropriately.

**As the** **_Clerk B_** **you will**:

- Receives service requests from 311 and ensures they are routed to the appropriate park area for resolution, including follow up and tracking all service requests for the division.
- Update automated customer information and tracking system databases.
- Maintain accurate records and files of written customer inquiries.
- Manage call back queue and responds back to customer’s request.
- May be required to work evening/weekend hours in “emergent” situations.
- Perform customer park bookings processes using existing recreation management software.
- Ensure the accurate processing of cash, debit and credit card transactions, and assists in daily cash balancing procedures.
- Provide general clerical support to the division, as needed.
- Provide backup to other clerical staff in the division.
- Perform other duties compatible with the classification.

**Your education and qualifications include**:

- Senior 4 (Grade 12) education or G.E.D. (General Education Diploma)
- Demonstrated ability to type accurately at 40 w.p.m. net.
- Demonstrated proficiency (Basic) in the use of Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated ability to communicate effectively, both verbally and in writing.
- Demonstrated ability to learn and adapt to process changes including new technology, and willingness to complete necessary software training.
- Demonstrated ability to work in an organized manner and prioritize work to meet deadlines and established performance standards of productivity and quality.
- Demonstrated ability to maintain composure and deal tactfully and diplomatically with a wide range of customers in stressful situations.
- Demonstrated ability to exercise sound judgment and react resourcefully under difficult situations.
- Demonstrated ability to deal with the public in a courteous and efficient manner in person and over the phone.
- Demonstrated ability to work under mínimal supervision.
- Knowledge of policies and procedures relating to operations of Public Works Department.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Prior to commencement of employment, the successful applicant will be required to provide proof of COVID-19 vaccination by providing a Government of Manitoba issued QR code and photo identification or providing proof of an exemption from the COVID-19 vaccination approved by the Government of Manitoba.

**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:

- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented


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