IT Systems Administrator

2 weeks ago

Laval, Canada AvantGuard Monitoring Centers Full time

**Systems Administrator**

Armstrong’s, an AvantGuard Company
Laval, Montreal, Quebec

**Who We Are**:Armstrong’s is Canada’s premiere alarm and event monitoring company serving and protecting over 800 safety partners and their subscribers across Canada. Armstrong's is part of the Becklar companies with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 1.7 million subscribers every day.At Armstrong’s, we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.

**About this Role**: Becklar is looking for a talented IT Professional to join our team Under the direction of the IT Director, the Systems Administrator acts as technical resource on assigned project-related work while assisting on escalated and remote ‘smart-hands’ issues from Internal Support. This role serves as a primary technical resource in system administration for complex enterprise systems including telecom, networks, servers, storage, security, database, virtualization, cloud technology, etc.

**What You’ll Do**:

- Maintain, upgrade, build, and provide Tier 2 support for critical enterprise systems.
- Ensure escalated Internal Support tickets are addressed promptly and effectively.
- Build and maintain detailed ongoing documentation and training around specific processes and systems
- Ensure proper preventative maintenance (eg. patching of workstations and servers) is scheduled, performed, and documented.
- Be responsible for some measure of maintenance and/or configuration of the monitoring platform(s) (Solarwinds, Dynatrace, OpsGenie), ensuring that issues and anomalies are properly alerting the support teams.
- Perform as a primary resource on IT operational projects and assists senior engineers and architects with other IT projects.
- Identify and learn appropriate software and hardware used and supported by the organization and keep up to date on innovative technologies in the industries.
- Act as primary hands-on resource for Data Center locations in Canada, and be able to travel on an as-needed basis to: Edmonton, Moncton, and Dartmouth

**Skills Needed**:

- A bachelor’s degree in computer science or related field is strongly preferred.
- 4+ years’ IT experience, 2+ as a system administrator, supporting diverse enterprise systems including: desktop automation, servers, storage, firewalls, routers, switches, cloud platforms, and telecom preferred
- Industry certifications are highly desired (Microsoft Certified Professional, MCSA, CompTIA A+, N+, CCNA, VMWare, ITIL, etc)
- Must be able to interface directly with users with a wide variety of technical skills in a professional manner.
- Must be willing and able to be on call about once a month
- Highly self-motivated and able to work well independently and in a team environment.

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

**Administrateur(-trice) des Systèmes**

Armstrong’s, une entreprise AvantGuard

Laval (Québec)

**Notre identité**: Armstrong’s est la plus importante société de surveillance d’alarmes et d’événements au Canada. Elle offre ses services et sa protection à plus de 800 partenaires de sécurité et à leurs abonnés à travers le Canada. Armstrong’s fait partie des entreprises Becklar dont la mission est de créer des solutions pour un monde plus sécuritaire grâce à ses technologies novatrices et à son personnel attentif. Nous exploitons l’une des entreprises de surveillance les plus importantes et à la croissance la plus rapide en Amérique du Nord, en surveillant les alarmes (sécurité, incendie, médical, environnement, IdO) à travers les États-Unis et le Canada pour près de 1.7 million d’abonné(e)s chaque jour. Chez Armstrong’s, nous sommes définis par nos valeurs fondamentales : nous sommes attentifs; nous sommes plaisants; nous sommes innovants; nous accordons de l’importance aux relations; nous offrons un service de qualité; et nous travaillons en équipe pour instaurer la confiance. En bref, nous sommes attentifs avant tout
**À propos de ce rôle**: Becklar est à la recherche d’un(e) professionnel(-le) des TI talentueux pour se joindre à son équipe Sous la direction du directeur des TI, l’administrateur(-trice) des systèmes agit à titre de ressource technique pour les travaux liés aux projets qui lui sont attribués, tout en aidant à résoudre les problèmes de complexité technique transmis à l’échelon supérieur et à distance par

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