Customer Service Project Manager

2 weeks ago

Boucherville, Canada The Agency by Workland Full time

**LOOKING FOR A CUSTOMER SERVICE PROJECT MANAGER**

**Are you interested in working for a reputable employer, within a pleasant team and in an environment where you will have fun while you work? If so, this opportunity is for you**

**ABOUT THE COMPANY**

Founded more than 45 years ago, TC Transcontinental has more than 8,000 employees worldwide and revenues of over $2.6 billion. The company is a leader in the North American packaging industry and is the largest printer in Canada.

Did you know that despite the digital shift, the printing industry is still in high demand?

**Transcontinental Interweb** is a company that specializes in the printing of magazines, periodicals, comics, pamphlets and books, serving major media and content producers across Canada. The next time you pick up your favorite magazine while you wait in line...remember that Transcontinental Interweb made that possible

Transcontinental Interweb is currently looking for a **Customer Service Project Manager**, with a passion for servicing clients and project management, to join their team at their facility located on the South Shore, in Boucherville.

**WHY SHOULD THIS OPPORTUNITY INTEREST YOU?**
- Work for a well-known and reputable organization
- Competitive salary conditions
- Group insurance & pension plan
- Very open and accessible management team
- Real priority on health and safety in the workplace
- Pleasant and relaxed work environment
- Excellent job security and stability
- Many career opportunities to come
- Avoid bridge traffic
- Free parking and easy access by public transportation

**SUMMARY OF THE POSITION**

Reporting to the Director of Customer Service, the **Customer Service Project Manager** will be responsible for coordinating and controlling the execution of projects for the clients for which he/she is responsible. This person must ensure constant follow-up on the flow of operational information, so that projects are completed and compliant with the requirements of the various departments.

**YOUR DUTIES AND RESPONSIBILITIES WILL BE**:

- Write the work record to provide the clear, complete and accurate information needed to ensure the smooth flow of product manufacturing;
- Reserve required raw materials to be available during production;
- Coordinate and track work within the various areas of the graphic chain;
- Ensure with stakeholders that problems that arise during production are corrected.

**REQUIREMENTS FOR THIS POSITION ARE**:

- Holds a college degree in Printing Technology (D.E.C.) or equivalent
- Has relevant experience in a similar position
- Fluency in both French and English, both verbal and written
- Proficient in MS office software, Globe-Tek (an asset)
- Excellent learning skills
- Analytical and problem solving skills
- Sense of priorities and good stress management
- Customer focus
- Attention to detail
- Proactively drives and promotes continuous improvement, manages and tracks projects
- Ability to work in a team environment

**ABOUT WORKLAND**:
**Workland** is proud to have been mandated to assist Transcontinental Interweb in the recruitment process for this great job opportunity. Workland's mission is to solve recruiting and job search challenges through the combination of marketing, technology and experienced professionals. The ultimate goal is to accelerate and facilitate the matchmaking process between the talented professionals and the right organizations, through an approach that promotes diversity, equity and inclusion in the workplace.

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