St. Mary's Boat Club Front Desk Staff
2 weeks ago
**Job Posting**
Front Desk staff provide frontline customer service support to both staff and the public at the St. Mary's Boat Club. They provide accurate and timely information about renting the St. Mary's Boat Club.
**DUTIES AND RESPONSIBILITIES**
- Greets public in a professional manner and assists as needed.
- Opens, secures and closes building.
- Answers incoming calls promptly; takes messages, transfers calls and answers inquiries.
- Monitors the whereabouts of public while in building.
- Performs registration(s) and membership processing.
- Controls access to program and equipment rooms.
- Issues keys and supplies to staff.
- Issues and monitors Cloud Printer visitor passes
- Calls program participants and instructors as directed to inform about cancellation and program changes.
- Keeps front desk area clean and organized.
- Informs supervisor of any issues or complaints received during shift.
- Opens and closes building based on schedule and ensures building is secure.
- Other reception like duties as assigned.
This position reports directly to the Youth Section Administrative Assistant.**QUALIFICATIONS**
**Education and Experience**:
- Minimum Grade 10 required or equivalent.
- Must enjoy working with the public in a customer service capacity.
- Previous customer service experience an asset.
- Previous experience in cash handling an asset.
**Technical/Job Specific Knowledge**:
- Working knowledge of computers and various software (Microsoft Word, Outlook, Excel).
- Knowledge of Legend software an asset (will be trained once hired).
- Able to work effectively as part of a team and/or alone.
- Able to communicate effectively both verbal and in writing.
- Able to work in a fast-paced environment.
- Must be punctual and reliable.
**Security Clearance Requirements**:
- Criminal Record Check
- This position will have access to and/or knowledge of confidential information therefore incumbent will be required to sign a Confidentiality Agreement.
**COMPETENCIES**: Communications, Customer Service, Networking/Relationship Building, Risk Management, Teamwork and Cooperation, Valuing Diversity
**WORK STATUS**:Casual
**HOURS OF WORK**:20 hours per week. Monday to Friday, 12:00 pm - 4:00 pm.
**SALARY**:$14.50 per hour as per the collective agreement between NSUPE Local 13 and HRM.
**WORK LOCATION**:St. Mary's Boat Club, 1641 Fairfield Road, Halifax, NS
**CLOSING DATE**:Applications will be received until **11:59pm on Sunday, May 14, 2023.**
**Please note**: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.
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