Dispatch Team Leader

3 months ago

Saskatoon, Canada Mitchinson Flight Centre Full time

**Job Title**:Dispatch Team Lead

**Reports To**:Office Manager

**Department**:Operations

**Location**:Hangar 8, 2620 Thayer Ave. Saskatoon, SK
- **Position Overview**_
The Dispatch department is the first to welcome our valued customers and must possess, first and foremost, a positive and engaging attitude. The Dispatch Team Lead reports to the Office Manager and is responsible for the optimal operation of the dispatch department by enforcing operational systems, policies, procedures, and productivity standards to meet the Company’s objectives. This person will provide strong leadership, supervision and direction to the part-time dispatch staff. This position works closely with all business units of the flight centre to provide an effortless customer experience to our clients.

These responsibilities indicate the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. (**Training specific to aviation industry will be provided.)
**Primary Responsibilities**
- **Aircraft Fleet & Simulator**:

- Responsible for the dispatching of aircraft consistently with, MFC policy and procedures regulated by Transport Canada.
- Monitors ATC communications during operational hours and responds to any issues related to fleet aircraft, escalates to CFI or delegate and advises maintenance when required.
- Maintains aircraft dispatch rate in keeping with the company’s efficiency rate
- Works closely with maintenance and fuelers to ensure clients have “on time” departures
- Responsible for optimizing aircraft bookings, e.g., maintains a “waitlist” in order to fill cancelled flights; monitors “booked to yield”
- **Staff**:

- Supervise part time staff during operational hours for assigned tasks and any issues
- Actively monitors and forecasts attrition
- Works with the Office Manager to deliver new employee onboarding training and recurrent training
- Ensures direct reports receive adequate training
- Make advanced bookings for clients upon request
- **Customer Service**:

- Acts as a client resource and have an exceptional understanding of all aviation program/courses available to customers
- Completes course registrations (e.g., Discovery/Scenic flights, Ground school registrations)
- Resolves client complaints or escalates based on severity to the CFI or delegate if unable to satisfy customer
- **Accounting/ Administrative**:

- Responsible for accounting duties such as maintaining daily sales transaction, bill back airport and landing fees to clients’ account, and cash deposit
- Responsible for building open/close according to procedures
- Process all invoicing for customers; generated by Flight software to QuickBooks
- Aircraft numerical tracking is accurately entered between system entry and data tracking, recording in aircraft journal and technical logs
- Accounts receivable tracking and reporting
- Ordering operational supplies when needed
- Demonstrate the Company Mission, Vision and Values Statement and current business practices
- Performs other related duties as required

**Qualifications**:

- High School Diploma
- 5 years customer service / supervisory experience
- Flight operations experience preferred
- Ability to work in a fast-paced environment
- Multitasking ability essential
- Knowledge of programs and pilot training requirements
- Must be proficient in Microsoft Office
- Experience with Online QuickBooks preferred

**Working Conditions and Physical Demands**:
Working conditions are typical for an office environment (sitting, standing, stair climbing and walking). Lift or moving up to 15 lbs may be required along with the following:

- Schedule of work - Monday to Friday: 8:00am to 5:00pm (*Some weekend work may be required)
- Must be able to work with a moderate amount of noise.
- Must be able to spend long periods of time looking at computer screens
- **Training on industry specific requirements and programs will be provided.

Reasonable accommodation will be provided if the individual is unable to meet the physical demands of the job.

Pay: From $3,700.00 per month

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2024-09-27

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