Dispatcher

5 months ago

Saskatoon, Canada Welldone Mechanical Services Full time

Welldone Mechanical Services Inc. is a family-owned company that has been serving the people of Regina and Saskatoon for the past 59 years. As a result, we are seeking a dynamic Dispatcher to join our team and contribute to the continued success of our Company. Our team is passionate, hardworking, and committed to making every customer interaction a positive and memorable experience. We are seeking a highly organized and enthusiastic Dispatcher to join our dynamic team.

As a Dispatcher at Welldone Mechanical Services Inc., you will be the first point of contact for our customers, responsible for creating a positive and lasting impression. You will act as a liaison between our customers and technicians, ensuring accurate communication, efficient scheduling, and exceptional customer service. Your role is pivotal in maintaining the quality and efficiency of our service delivery.

**Duties & Responsibility**
- Gather specific, concise information from customers and input this information into our Operating Systems.
- Escalating technician issues to the Service Manager if no improvements are made.
- Coordinate with technicians and other team members to optimize daily schedules and routes.
- Enhance each customer’s experience, ensuring their day is positively impacted.
- Check timesheets, parts used, purchase orders against packing slips, GPS, etc.
- Update tasking notes as per technician’s comments on the completed tasking.
- Prepare and present all necessary reports for weekly PAR meetings.
- Uphold company policies and safety standards at all times.
- Monitor and prioritize incoming service requests and dispatch assignments promptly.
- Undertake additional tasks as assigned.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficiency in using dispatch software and computer systems.
- Ability to multi-task and handle high-pressure situations.
- Experience with scheduling and dispatching is a plus.
- Familiarity with operating systems like Linc and Build Ops would be consider an asset.

**We provide**:

- A competitive salary.
- Comprehensive benefits package.
- A matching RRSP program.
- Opportunities for professional development and growth.
- A positive and collaborative team environment.

To thrive at Welldone, individuals must embody the following three essential characteristics:
1. Humility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

2. Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.

3. Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

We thank all applicants for your interest in our company and will contact those who are invited to an interview.

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