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Onsite Airline Support Agent

4 weeks ago

Brampton, Canada Accommodations Plus International Full time

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology and solutions to our clients then API may be a great fit for you

**Summary/Objective**

The **Airline** **Operations Agent **provides operational support and superior customer service to API clients. The Airline Operations Agent collaborates with internal departments and outside parties to mitigate operational challenges involving clients, hotels and transportation to achieve excellent outcomes for our customers.

**Essential Functions**: _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

**Provide total customer service including and not limited to the following**:

- Assess client requirements in priority order. Ensure hotel and transportation requests are completed.
- Build and maintain successful business relationships with clients by providing prompt, courteous and accurate service solutions.
- Appropriately escalate critical issue(s) that may require management involvement for resolution.
- Negotiate with vendors (Hotels, Ground Transportation, others) to best support the client and API.
- Resolve client disagreements in a professional manner. Present facts to support solutions.
- Ability to work within a team environment or work independently.
- Punctual and respectful of agreed upon working hours.
- Successful completion of Operations Agent certification training.

**Competencies**
- **Airline crew scheduling experience a strong plus.**:

- Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions **_preferred but not required._**:

- Excellent verbal and written communication skills with great telephone etiquette.
- Able to work independently in a fast paced remote or in-office work environment.
- Strong computer skills.
- Ability to multi task and prioritize.
- Detail oriented with great organizational skills.
- Flexible availability to work varying schedules including weekends and holidays.
- Able to work overtime if needed.
- Second language a **_plus._**:

- Ability to positively present API in customer facing situations.

**Position Type and Expected Hours of Work**
Full-time position. Overnight, evening and weekend shifts available.

**Required Education and Experience**
- Customer service background is a plus.
- Airline/Hotel/Travel experience is a plus.

**AAP/EEO Statement**

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

**Other Duties**

Duties, responsibilities and activities may change at any time according to business needs.

**Job Types**: Full-time, Permanent

Pay: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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