Senior Site Support Specialist

1 week ago

Brampton, Ontario, Canada Accommodations Plus International Full time $24 - $25
The Airline Support Specialist supports our airline partner onsite at their office location in Brampton.

In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total customer service to include but not limited to the following:
~ Serve as API's on-site liaison with the airline partner, providing support, guidance and training.

~ Research and present solutions to satisfy client needs based on facts.

~ Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Learn and maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients in the most efficient and professional manner.

~ Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language a plus.
This is a full-time position. Flexible schedule availability, including weekends may be required.
The Good Faith compensation range for this role is $24-25 CAD per hour.
Customer service background is a plus.
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel.

Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.

We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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