Customer Support Chat Representative

2 weeks ago


Hamilton, Canada Signature Pro Full time

We are looking for live chat representaive that will respond to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. As a Chat Support Representative, I ensure prompt and proper resolution of customer queries by providing answers, and additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically report to a supervisor or manager.

**Requirements**:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Benefits**:
Health Insurance / Vacations / Work/Life Balance, Health and amp; Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance and amp; Education Life Works, Employee Stock Purchase Plan, Employee Wellness, and 401k plans.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $21.50-$22.80 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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