HR Service Centre Advisor

4 weeks ago

Sherwood Park, Canada Acuren Inspection, Inc. Full time

Position Summary:
Rockwood is currently recruiting for a HR Service Centre Advisor (Temporary Contract) to support multiple regions across Canada. If you are seeking a dynamic environment with opportunities for individual growth and learning, this is for you. The postion will be based out of either Sherwood Park, AB or Oakville ONT. The position will be a hbyrid working both remote and in office as required. The position schedule will include weekend coverage.

**Responsibilities**:
The HR Service Centre Advisor is the first point of contact for employees and managers, triaging issues and coordinating the provision of services to clients, as well as providing operational support to Human Resources (HR). The role supports the accurate and timely processing of employee information and delivers ensures that client service standards are consistently met and issues are resolved in a timely, professional manner.

**Customer Support**
- Keeping a log of all customer inquiries, and reporting on activity weekly
- Preparing templated responses for frequently asked questions and responses
- Utilizing knowledge of legislation and regulations related to Payroll and/or Human Resources, along with company policies and procedures to accurately complete employee changes in the HRIS

**Onboarding**
- Ensuring the applicable onboarding package is initiated and completed
- Entering and verifying the accuracy of new or returning employee data in the HRIS and associated timekeeping systems
- Scheduling necessary orientation or pre-employment training as required
- Ensuring all information is present to support timely payroll processing
- Receiving and processing employee transactions in the HRIS

**Payroll Supports**
- Ensuring employee status changes are updated in the system in a timely manner
- Auditing employee files to confirm the presence of documentation required by law
- Auditing processes initiated by users to ensure accuracy, providing instruction and additional training as necessary
- Assisting Managers with workflows related to employee changes and approvals in the HRIS
- Identifying process issues within the HRIS, and referring them to the HRIS technical team for attention
- Updating organizational information and documents in an intuitive manner on the HRIS for user reference
- Reporting metrics related to Service Centre activity

**Requirements**:

- High school diploma
- Payroll Complaince Practioner certification would be an asset.
- Minimum of two years of experience processing changes in a full service HRIS. Understanding of payroll processes and legislative requirements is also highly desirable.
- Proficiency in the use of Human Resource Information Systems (specifically UKG Pro)
- Knowledge of Hiring processes and documentation requirements
- A high degree of accuracy and attention to detail
- Excellent communication and customer service skills
- Excellent analytical and problem-solving skills
- Ability to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner
- Understanding of, and compliance with applicable laws and regulations pertaining to human resources, benefits, and payroll

Company Overview:
Rockwood is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a
_Higher Level of Reliability_, Rockwood provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Rockwood employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Rockwood is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

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